In this Terms and Conditions (the “Terms”) “Givex” shall mean Givex USA Corporation, “Merchant” shall mean [LEGAL NAME OF MERCHANT], and “you” and “your” mean an individual or corporate customer on the [SITE ADDRESS] website (the “Site”). The products, including plastic gift card and/or e-certificates and re-loading additional value to gift cards (collectively, “Gift Card”) of the Merchant offered and sold on the Site are subject to the terms and conditions governing their purchase and use. The Terms are to be read by you together with any terms, conditions, disclaimers and policies provided on the Site.
You acknowledge that Givex may make changes to its system, policies, and the Terms at any time and any change becomes effective upon posting on the Site. You are responsible for reviewing the Terms each time you place an order or otherwise use the Site. If you do not agree to any change in the Terms, you must not use the Site or place an order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms.
On the Site the Merchant is the owner of the Merchant gift card program, and Givex is the owner of the Site, is the Merchant of Record, and is the Merchant’s service provider in connection with the sale of Gift Card and Gift Card services on the Site. If you place an order on the Site Givex will be the “Merchant of Record” for your purchase which means that you will be providing your payment information, email and/or shipping address, and any additional information required or requested to complete your order directly to Givex, and not to the Merchant, in order to enable Givex to process your payment and complete your order.
By placing an order on the Site, you understand and agree that: (i) you are dealing with and providing your information to Givex; (ii) Givex is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Givex may contact you and/or your Payment Card issuer to confirm your identity and/or your intent to place the order; (iii) only a person of the age of majority in the jurisdiction where you live and who can form legally binding contracts under applicable law (or a legal guardian of a minor who authorizes the minor to purchase the Gift Card) may purchase a Gift Card on the Site; and (iv) by agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the jurisdiction where you live, or that you are at least the age of majority in the jurisdiction where you live and you have given Givex your consent to allow any of your minor dependents to use the Site.
Payment Transaction Types Supported. You may opt for one-time, scheduled and recurring, or pre-authorized payment for loading and/or re-loading value to your Gift Card(s). You may purchase Gift Cards in a single transaction, series of transactions, and any number of Gift Cards, including bulk purchase. With respect to scheduled and recurring and pre-authorized payment transactions, Givex will permit you to authorize regular charges to your credit card (“Payment Card”) accepted on a payment card network such as Visa, MasterCard, Discover, or American Express (“Payment Card Network”) at regular intervals or when your Gift Card balance falls below your specified value threshold.
Purchasing. All orders of Gift Cards are subject to a process that verifies information provided by you for Payment Card authorization and fraud prevention. In order to purchase a Gift Card, you will need to provide certain information to Givex, including Payment Card and related payment and billing information. Givex or the Merchant may request further information to validate the transaction. In the act of providing such information, you warrant that all information provided by you is current, complete, and accurate. If there is a discrepancy, your Gift Card order may be delayed or held until the information can be verified. If the information cannot be adequately verified, your order may be cancelled at the discretion of Givex.
Delivery. If the date you selected for delivery of your Gift Card has passed and you have not received confirmation that the Gift Card was sent, please contact Givex’s Customer Support. Please have on hand your reference number or be ready to provide your email address. Neither Givex nor the Merchant is responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email (or shipping, if applicable) address or other relevant delivery information for the recipient. If plastic Gift Cards are offered by the Merchant and fulfilled by Givex, validated orders for plastic Gift Cards will be processed and shipped within 24 hours of order placement (excluding orders that have been placed after 8:00pm local time on Fridays until 7:30am local time Monday, which will be shipped within 24 hours of 7:30am local time Monday).
Billing. When you use a Payment Card for payment, the charges to your account for your order will be accompanied by a reference to “Givex” and the Merchant.
Returns. All sales are final. You may not return, cancel, or redeem for cash any Gift Card after it is purchased, unless otherwise stated by applicable law.
Risk of Loss. Gift Cards have monetary value and should be protected accordingly. Ownership and risk of loss of Gift Cards is transferred to the recipient of the Gift Card immediately upon completion of processing of your order. Neither Givex nor the Merchant is responsible for lost or stolen Gift Cards or the remaining balances on such Gift Cards.
Stolen or Compromised Gift Cards. If you suspect that your Gift Card has been copied, stolen, or compromised in any way, please contact Givex’s Customer Support. Compromised Gift Cards will not be replaced without your confirmation. Subject to confirmation by the Merchant or Givex, the remaining balance on a compromised Gift Card may be re-issued on a new Gift Card.
Chargebacks, Fraud Prevention and Void Transactions. For your protection, Givex may use various fraud prevention protocols and policies, and industry-standard verification systems, in an effort to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
Customer Support. Inquiries about your Gift Card order may be directed to Givex by contacting Givex Customer Support at support.givex.com or 1 (800) 962-4935. Please have on hand your reference number or be ready to provide your email address.
Internet Email. Any unprotected email communication over the Internet is, as with communication via any other medium (e.g., cellular phones, airmail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. Givex is not responsible for and will not be liable to you or anyone else for any damages or losses in connection with email sent by you to Givex or email sent by Givex to you at your request or concerning your purchase.
No Endorsements. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information, material and content provided on the Site.
Links/Software. Links from or to websites outside the Site are meant for convenience only. Givex does not review, endorse, approve, or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Givex, its parent, affiliates and subsidiaries will not be responsible or liable to you or anyone for any damages or losses in connection with linking. Links to downloadable software sites are for convenience only and Givex, its parent, affiliates and subsidiaries are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, that accompanies or is provided with the software.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. GIVEX PROVIDES ITS SERVICES ON THE SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, GIVEX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE GIFT CARDS AND ANY OTHER PRODUCTS OFFERED, ORDERED OR SOLD ON THE SITE, THE MERCHANT GIFT CARD PROGRAM, THE PROVISION OF GIVEX’S SERVICES, THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE SITE INCLUDING THE CHECKOUT PROCESS, OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF GIVEX’S SERVICES IS AT YOUR SOLE RISK. GIVEX DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE SITE.
NEITHER GIVEX NOR THE MERCHANT NOR THEIR RESPECTIVE PARENTS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SITE, GIVEX’S SERVICES, OR THE PRODUCTS PURCHASED ON THE SITE THROUGH GIVEX, REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY THEORY OF LAW OR RECOVERY AND EVEN IF GIVEX OR THE MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT GIVEX IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF THE SITE, GIVEX’S SERVICES OR ANY PRODUCT PURCHASED ON THE SITE THROUGH GIVEX, GIVEX’S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL VALUE OF THE APPLICABLE PURCHASE.
ACKNOWLEDGEMENT AND EXCLUSION BY STATUTE IN CERTAIN JURISDICTIONS. THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND THE MERCHANT’S AND GIVEX’S SOLE LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD TO THE VERIFIED REMAINING BALANCE OF SUCH GIFT CARD. GIVEX SHALL BEAR NO LIABILITY FOR THE REPLACEMENT OF ANY GIFT CARD FOR ANY REASON WHATSOEVER.
IF THE MERCHANT BECOMES INSOLVENT, MAKES A GENERAL ASSIGNMENT FOR THE BENEFIT OF CREDITORS, FILES A VOLUNTARY PETITION OF BANKRUPTCY, SUFFERS OR PERMITS THE APPOINTMENT OF A RECEIVER FOR ITS BUSINESS OR ASSETS, BECOMES SUBJECT TO ANY PROCEEDINGS UNDER ANY BANKRUPTCY OR INSOLVENCY LAW, WHETHER DOMESTIC OR FOREIGN, OR HAS WOUND UP OR LIQUIDATED, VOLUNTARILY OR OTHERWISE, ANY OUTSTANDING GIFT CARD BALANCES WILL BE REDEEMABLE ONLY AT THE DISCRETION OF AND TO THE EXTENT DEEMED APPROPRIATE BY THE MERCHANT’S TRUSTEES OR APPOINTED LIQUIDATORS. IRRESPECTIVE OF THE MERCHANT’S CIRCUMSTANCES OR THE CIRCUMSTANCES OF THE MERCHANT’S TRUSTEES OR OTHER APPOINTED REPRESENTATIVES, UNDER NO EVENT SHALL GIVEX BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR THE VALUE OR OUTSTANDING OR REMAINING BALANCE OF ANY GIFT CARDS.
Indemnification. You agree to defend, indemnify, and hold harmless Givex, the Merchant, and their respective affiliates, subsidiaries, directors, officers, employees, representatives and agents from and against all claims and expenses, including attorneys' fees, arising out of your use of the Site.
Intellectual Property. All content on the Site, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Givex, the Merchant, or their respective licensors, as may be applicable, and is protected by United States of America and international intellectual property laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of the Givex or the Merchant, as may be applicable, in the United States of America and/or other countries. Such trademarks may not be used without the prior written authorization of Givex or the Merchant, as may be applicable.
Personalized Messages or Images. If Givex or the Merchant deems any personalized messages or images provided by you are inappropriate, offensive, or otherwise objectionable, your order may be delayed or cancelled at the sole discretion of Givex or the Merchant.
Compliance with Applicable Laws. You certify that any products purchased through the Site will not be exported, sold, or transferred in violation of any applicable laws.
Privacy. Your use of the Site and the collection, use, disclosure, processing and storage of your personal information are subject to the Givex’s Privacy Policy [HYPERLINK] available on the Site, which is incorporated by reference into these Terms and Conditions. Givex and the Merchant may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of Givex’s and the Merchant’s customer experience and/or the services provided on the Site. Any transactional data analyzed for these purposes will be aggregated, de-identified and anonymous, which means that any personally identifiable information will be removed.
Electronic Communications. When you place an order through the Site, you are communicating with Givex electronically, and you consent to entering into the Terms by electronic means, and to receive communications from Givex electronically, including by email.
Severability. If any term or portion of the Terms is found to be invalid, void, or for any reason unenforceable, that term or portion will be severed, and will not affect the validity and enforceability of the remaining terms.
Governing Law and Venue. The Terms are governed by and will be interpreted pursuant to the laws of the State of Delaware, and the federal laws applicable therein. Any and all disputes or controversies relating to or arising out of this Agreement shall be settled by the courts in the State of Delaware, with the exclusion of any other, even if more privileged.
Questions. Should have any questions about the Terms you may contact Givex at:
Attention: President Givex USA Corporation 1960 Swanson Court Unit A Gurnee, IL USA 60031
Canada
TERMS AND CONDITIONS – CANADA
Last update: [DATE]
In this Terms and Conditions (the “Terms”) “Givex” shall mean Givex Canada Corp., “Merchant” shall mean [LEGAL NAME OF MERCHANT], and “you” and “your” mean an individual or corporate customer on the [SITE ADDRESS] website (the “Site”). The products, including plastic gift card and/or e-certificates and re-loading additional value to gift cards (collectively, “Gift Card”) of the Merchant offered and sold on the Site are subject to the terms and conditions governing their purchase and use. The Terms are to be read by you together with any terms, conditions, disclaimers and policies provided on the Site.
You acknowledge that Givex may make changes to its system, policies, and the Terms at any time and any change becomes effective upon posting on the Site. You are responsible for reviewing the Terms each time you place an order or otherwise use the Site. If you do not agree to any change in the Terms, you must not use the Site or place an order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms.
On the Site the Merchant is the owner of the Merchant gift card program, and Givex is the owner of the Site, is the Merchant of Record, and is the Merchant’s service provider in connection with the sale of Gift Card and Gift Card services on the Site. If you place an order on the Site Givex will be the “Merchant of Record” for your purchase which means that you will be providing your payment information, email and/or shipping address, and any additional information required or requested to complete your order directly to Givex, and not to the Merchant, in order to enable Givex to process your payment and complete your order.
By placing an order on the Site, you understand and agree that: (i) you are dealing with and providing your information to Givex; (ii) Givex is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Givex may contact you and/or your Payment Card issuer to confirm your identity and/or your intent to place the order; (iii) only a person of the age of majority in the jurisdiction where you live and who can form legally binding contracts under applicable law (or a legal guardian of a minor who authorizes the minor to purchase the Gift Card) may purchase a Gift Card on the Site; and (iv) by agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the jurisdiction where you live, or that you are at least the age of majority in the jurisdiction where you live and you have given Givex your consent to allow any of your minor dependents to use the Site.
Payment Transaction Types Supported. You may opt for one-time, scheduled and recurring, or pre-authorized payment for loading and/or re-loading value to your Gift Card(s). You may purchase Gift Cards in a single transaction, series of transactions, and any number of Gift Cards, including bulk purchase. With respect to scheduled and recurring and pre-authorized payment transactions, Givex will permit you to authorize regular charges to your credit card (“Payment Card”) accepted on a payment card network such as Visa, MasterCard, Discover, or American Express (“Payment Card Network”) at regular intervals or when your Gift Card balance falls below your specified value threshold.
Purchasing. All orders of Gift Cards are subject to a process that verifies information provided by you for Payment Card authorization and fraud prevention. In order to purchase a Gift Card, you will need to provide certain information to Givex, including Payment Card and related payment and billing information. Givex or the Merchant may request further information to validate the transaction. In the act of providing such information, you warrant that all information provided by you is current, complete, and accurate. If there is a discrepancy, your Gift Card order may be delayed or held until the information can be verified. If the information cannot be adequately verified, your order may be cancelled at the discretion of Givex.
Delivery. If the date you selected for delivery of your Gift Card has passed and you have not received confirmation that the Gift Card was sent, please contact Givex’s Customer Support. Please have on hand your reference number or be ready to provide your email address. Neither Givex nor the Merchant is responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email (or shipping, if applicable) address or other relevant delivery information for the recipient. If plastic Gift Cards are offered by the Merchant and fulfilled by Givex, validated orders for plastic Gift Cards will be processed and shipped within 24 hours of order placement (excluding orders that have been placed after 8:00pm EST/EDT on Fridays until 7:30am EST/EDT Monday, which will be shipped within 24 hours of 7:30am EST/EDT Monday).
Billing. When you use a Payment Card for payment, the charges to your account for your order will be accompanied by a reference to “Givex” and the Merchant.
Returns. All sales are final. You may not return, cancel, or redeem for cash any Gift Card after it is purchased, unless otherwise stated by applicable law.
Risk of Loss. Gift Cards have monetary value and should be protected accordingly. Ownership and risk of loss of Gift Cards is transferred to the recipient of the Gift Card immediately upon completion of processing of your order. Neither Givex nor the Merchant is responsible for lost or stolen Gift Cards or the remaining balances on such Gift Cards.
Stolen or Compromised Gift Cards. If you suspect that your Gift Card has been copied, stolen, or compromised in any way, please contact Givex’s Customer Support. Compromised Gift Cards will not be replaced without your confirmation. Subject to confirmation by the Merchant or Givex, the remaining balance on a compromised Gift Card may be re-issued on a new Gift Card.
Chargebacks, Fraud Prevention and Void Transactions. For your protection, Givex may use various fraud prevention protocols and policies, and industry-standard verification systems, in an effort to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
Customer Support. Inquiries about your Gift Card order may be directed to Givex by contacting Givex Customer Support at support.givex.com or 1 (800) 962-4935. Please have on hand your reference number or be ready to provide your email address.
Internet Email. Any unprotected email communication over the Internet is, as with communication via any other medium (e.g., cellular phones, airmail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. Givex is not responsible for and will not be liable to you or anyone else for any damages or losses in connection with email sent by you to Givex or email sent by Givex to you at your request or concerning your purchase.
No Endorsements. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information, material and content provided on the Site.
Links/Software. Links from or to websites outside the Site are meant for convenience only. Givex does not review, endorse, approve, or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Givex, its parent, affiliates and subsidiaries will not be responsible or liable to you or anyone for any damages or losses in connection with linking. Links to downloadable software sites are for convenience only and Givex, its parent, affiliates and subsidiaries are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, that accompanies or is provided with the software.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. GIVEX PROVIDES ITS SERVICES ON THE SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, GIVEX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE GIFT CARDS AND ANY OTHER PRODUCTS OFFERED, ORDERED OR SOLD ON THE SITE, THE MERCHANT GIFT CARD PROGRAM, THE PROVISION OF GIVEX’S SERVICES, THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE SITE INCLUDING THE CHECKOUT PROCESS, OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF GIVEX’S SERVICES IS AT YOUR SOLE RISK. GIVEX DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE SITE.
NEITHER GIVEX NOR THE MERCHANT NOR THEIR RESPECTIVE PARENTS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SITE, GIVEX’S SERVICES, OR THE PRODUCTS PURCHASED ON THE SITE THROUGH GIVEX, REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY THEORY OF LAW OR RECOVERY AND EVEN IF GIVEX OR THE MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT GIVEX IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF THE SITE, GIVEX’S SERVICES OR ANY PRODUCT PURCHASED ON THE SITE THROUGH GIVEX, GIVEX’S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL VALUE OF THE APPLICABLE PURCHASE.
ACKNOWLEDGEMENT AND EXCLUSION BY STATUTE IN CERTAIN JURISDICTIONS. THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND THE MERCHANT’S AND GIVEX’S SOLE LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD TO THE VERIFIED REMAINING BALANCE OF SUCH GIFT CARD. GIVEX SHALL BEAR NO LIABILITY FOR THE REPLACEMENT OF ANY GIFT CARD FOR ANY REASON WHATSOEVER.
IF THE MERCHANT BECOMES INSOLVENT, MAKES A GENERAL ASSIGNMENT FOR THE BENEFIT OF CREDITORS, FILES A VOLUNTARY PETITION OF BANKRUPTCY, SUFFERS OR PERMITS THE APPOINTMENT OF A RECEIVER FOR ITS BUSINESS OR ASSETS, BECOMES SUBJECT TO ANY PROCEEDINGS UNDER ANY BANKRUPTCY OR INSOLVENCY LAW, WHETHER DOMESTIC OR FOREIGN, OR HAS WOUND UP OR LIQUIDATED, VOLUNTARILY OR OTHERWISE, ANY OUTSTANDING GIFT CARD BALANCES WILL BE REDEEMABLE ONLY AT THE DISCRETION OF AND TO THE EXTENT DEEMED APPROPRIATE BY THE MERCHANT’S TRUSTEES OR APPOINTED LIQUIDATORS. IRRESPECTIVE OF THE MERCHANT’S CIRCUMSTANCES OR THE CIRCUMSTANCES OF THE MERCHANT’S TRUSTEES OR OTHER APPOINTED REPRESENTATIVES, UNDER NO EVENT SHALL GIVEX BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR THE VALUE OR OUTSTANDING OR REMAINING BALANCE OF ANY GIFT CARDS.
Indemnification. You agree to defend, indemnify, and hold harmless Givex, the Merchant, and their respective affiliates, subsidiaries, directors, officers, employees, representatives and agents from and against all claims and expenses, including attorneys' fees, arising out of your use of the Site.
INTELLECTUAL PROPERTY. All content on the Site, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Givex, the Merchant, or their respective licensors, as may be applicable, and is protected by Canadian and international intellectual property laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of the Givex or the Merchant, as may be applicable, in Canada and/or other countries. Such trademarks may not be used without the prior written authorization of Givex or the Merchant, as may be applicable.
Personalized Messages or Images. If Givex or the Merchant deems any personalized messages or images provided by you are inappropriate, offensive, or otherwise objectionable, your order may be delayed or cancelled at the sole discretion of Givex or the Merchant.
Compliance with Applicable Laws. You certify that any products purchased through the Site will not be exported, sold, or transferred in violation of any applicable laws.
Privacy. Your use of the Site and the collection, use, disclosure, processing and storage of your personal information are subject to the Givex’s Privacy Policy [HYPERLINK] available on the Site, which is incorporated by reference into these Terms and Conditions. Givex and the Merchant may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of Givex’s and the Merchant’s customer experience and/or the services provided on the Site. Any transactional data analyzed for these purposes will be aggregated, de-identified and anonymous, which means that any personally identifiable information will be removed.
Electronic Communications. When you place an order through the Site, you are communicating with Givex electronically, and you consent to entering into the Terms by electronic means, and to receive communications from Givex electronically, including by email.
Severability. If any term or portion of the Terms is found to be invalid, void, or for any reason unenforceable, that term or portion will be severed, and will not affect the validity and enforceability of the remaining terms.
Governing Law and Venue. The Terms are governed and will be interpreted pursuant to the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms will be subject to the exclusive jurisdiction of the courts in the Province of Ontario.
Questions. Should have any questions about the Terms you may contact Givex at:
Attention: President Givex Canada Corp. 134 Peter Street Suite 1400 Toronto, Ontario Canada M5V 2H2
Mexico (English)
TERMS AND CONDITIONS – MEXICO
Last update: [DATE]
In this Terms and Conditions (the “Terms”) “Givex” shall mean Givex Mexico, S.A. de C.V., “Merchant” shall mean [LEGAL NAME OF MERCHANT], and “you” and “your” mean an individual or corporate customer on the [SITE ADDRESS] website (the “Site”). The products, including plastic gift card and/or e-certificates and re-loading additional value to gift cards (collectively, “Gift Card”) of the Merchant offered and sold on the Site are subject to the terms and conditions governing their purchase and use. The Terms are to be read by you together with any terms, conditions, disclaimers and policies provided on the Site.
You acknowledge that Givex may make changes to its system, policies, and the Terms at any time and any change becomes effective upon posting on the Site. You are responsible for reviewing the Terms each time you place an order or otherwise use the Site. If you do not agree to any change in the Terms, you must not use the Site or place an order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms.
On the Site the Merchant is the owner of the Merchant gift card program, and Givex is the owner of the Site, is the Merchant of Record, and is the Merchant’s service provider in connection with the sale of Gift Card and Gift Card services on the Site. If you place an order on the Site Givex will be the “Merchant of Record” for your purchase which means that you will be providing your payment information, email and/or shipping address, and any additional information required or requested to complete your order directly to Givex, and not to the Merchant, in order to enable Givex to process your payment and complete your order.
By placing an order on the Site, you understand and agree that: (i) you are dealing with and providing your information to Givex; (ii) Givex is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Givex may contact you and/or your Payment Card issuer to confirm your identity and/or your intent to place the order; (iii) only a person of the age of majority in the jurisdiction where you live and who can form legally binding contracts under applicable law (or a legal guardian of a minor who authorizes the minor to purchase the Gift Card) may purchase a Gift Card on the Site; and (iv) by agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the jurisdiction where you live, or that you are at least the age of majority in the jurisdiction where you live and you have given Givex your consent to allow any of your minor dependents to use the Site.
Payment Transaction Types Supported. You may opt for one-time, scheduled and recurring, or pre-authorized payment for loading and/or re-loading value to your Gift Card(s). You may purchase Gift Cards in a single transaction, series of transactions, and any number of Gift Cards, including bulk purchase. With respect to scheduled and recurring and pre-authorized payment transactions, Givex will permit you to authorize regular charges to your credit card (“Payment Card”) accepted on a payment card network such as Visa, MasterCard, Discover, or American Express (“Payment Card Network”) at regular intervals or when your Gift Card balance falls below your specified value threshold.
Purchasing. All orders of Gift Cards are subject to a process that verifies information provided by you for Payment Card authorization and fraud prevention. In order to purchase a Gift Card, you will need to provide certain information to Givex, including Payment Card and related payment and billing information. Givex or the Merchant may request further information to validate the transaction. In the act of providing such information, you warrant that all information provided by you is current, complete, and accurate. If there is a discrepancy, your Gift Card order may be delayed or held until the information can be verified. If the information cannot be adequately verified, your order may be cancelled at the discretion of Givex.
Delivery. If the date you selected for delivery of your Gift Card has passed and you have not received confirmation that the Gift Card was sent, please contact Givex’s Customer Support. Please have on hand your reference number or be ready to provide your email address. Neither Givex nor the Merchant is responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email (or shipping, if applicable) address or other relevant delivery information for the recipient. If plastic Gift Cards are offered by the Merchant and fulfilled by Givex, validated orders for plastic Gift Cards will be processed and shipped within 24 hours of order placement (excluding orders that have been placed after 8:00pm local time on Fridays until 7:30am local time Monday, which will be shipped within 24 hours of 7:30am local time Monday).
Billing. When you use a Payment Card for payment, the charges to your account for your order will be accompanied by a reference to “Givex” and the Merchant.
Returns. All sales are final. You may not return, cancel, or redeem for cash any Gift Card after it is purchased, unless otherwise stated by applicable law.
Risk of Loss. Gift Cards have monetary value and should be protected accordingly. Ownership and risk of loss of Gift Cards is transferred to the recipient of the Gift Card immediately upon completion of processing of your order. Neither Givex nor the Merchant is responsible for lost or stolen Gift Cards or the remaining balances on such Gift Cards.
Stolen or Compromised Gift Cards. If you suspect that your Gift Card has been copied, stolen, or compromised in any way, please contact Givex’s Customer Support. Compromised Gift Cards will not be replaced without your confirmation. Subject to confirmation by the Merchant or Givex, the remaining balance on a compromised Gift Card may be re-issued on a new Gift Card.
Chargebacks, Fraud Prevention and Void Transactions. For your protection, Givex may use various fraud prevention protocols and policies, and industry-standard verification systems, in an effort to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
Customer Support. Inquiries about your Gift Card order may be directed to Givex by contacting Givex Customer Support at support.givex.com or 1 (800) 962-4935. Please have on hand your reference number or be ready to provide your email address.
Internet Email. Any unprotected email communication over the Internet is, as with communication via any other medium (e.g., cellular phones, airmail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. Givex is not responsible for and will not be liable to you or anyone else for any damages or losses in connection with email sent by you to Givex or email sent by Givex to you at your request or concerning your purchase.
No Endorsements. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information, material and content provided on the Site.
Links/Software. Links from or to websites outside the Site are meant for convenience only. Givex does not review, endorse, approve, or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Givex, its parent, affiliates and subsidiaries will not be responsible or liable to you or anyone for any damages or losses in connection with linking. Links to downloadable software sites are for convenience only and Givex, its parent, affiliates and subsidiaries are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, that accompanies or is provided with the software.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. GIVEX PROVIDES ITS SERVICES ON THE SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, GIVEX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE GIFT CARDS AND ANY OTHER PRODUCTS OFFERED, ORDERED OR SOLD ON THE SITE, THE MERCHANT GIFT CARD PROGRAM, THE PROVISION OF GIVEX’S SERVICES, THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE SITE INCLUDING THE CHECKOUT PROCESS, OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF GIVEX’S SERVICES IS AT YOUR SOLE RISK. GIVEX DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE SITE.
NEITHER GIVEX NOR THE MERCHANT NOR THEIR RESPECTIVE PARENTS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SITE, GIVEX’S SERVICES, OR THE PRODUCTS PURCHASED ON THE SITE THROUGH GIVEX, REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY THEORY OF LAW OR RECOVERY AND EVEN IF GIVEX OR THE MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT GIVEX IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF THE SITE, GIVEX’S SERVICES OR ANY PRODUCT PURCHASED ON THE SITE THROUGH GIVEX, GIVEX’S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL VALUE OF THE APPLICABLE PURCHASE.
ACKNOWLEDGEMENT AND EXCLUSION BY STATUTE IN CERTAIN JURISDICTIONS. THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND THE MERCHANT’S AND GIVEX’S SOLE LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD TO THE VERIFIED REMAINING BALANCE OF SUCH GIFT CARD. GIVEX SHALL BEAR NO LIABILITY FOR THE REPLACEMENT OF ANY GIFT CARD FOR ANY REASON WHATSOEVER.
IF THE MERCHANT BECOMES INSOLVENT, MAKES A GENERAL ASSIGNMENT FOR THE BENEFIT OF CREDITORS, FILES A VOLUNTARY PETITION OF BANKRUPTCY, SUFFERS OR PERMITS THE APPOINTMENT OF A RECEIVER FOR ITS BUSINESS OR ASSETS, BECOMES SUBJECT TO ANY PROCEEDINGS UNDER ANY BANKRUPTCY OR INSOLVENCY LAW, WHETHER DOMESTIC OR FOREIGN, OR HAS WOUND UP OR LIQUIDATED, VOLUNTARILY OR OTHERWISE, ANY OUTSTANDING GIFT CARD BALANCES WILL BE REDEEMABLE ONLY AT THE DISCRETION OF AND TO THE EXTENT DEEMED APPROPRIATE BY THE MERCHANT’S TRUSTEES OR APPOINTED LIQUIDATORS. IRRESPECTIVE OF THE MERCHANT’S CIRCUMSTANCES OR THE CIRCUMSTANCES OF THE MERCHANT’S TRUSTEES OR OTHER APPOINTED REPRESENTATIVES, UNDER NO EVENT SHALL GIVEX BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR THE VALUE OR OUTSTANDING OR REMAINING BALANCE OF ANY GIFT CARDS.
Indemnification. You agree to defend, indemnify, and hold harmless Givex, the Merchant, and their respective affiliates, subsidiaries, directors, officers, employees, representatives and agents from and against all claims and expenses, including attorneys' fees, arising out of your use of the Site.
Intellectual Property. All content on the Site, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Givex, the Merchant, or their respective licensors, as may be applicable, and is protected by Mexico and international intellectual property laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of the Givex or the Merchant, as may be applicable, in Mexico and/or other countries. Such trademarks may not be used without the prior written authorization of Givex or the Merchant, as may be applicable.
Personalized Messages or Images. If Givex or the Merchant deems any personalized messages or images provided by you are inappropriate, offensive, or otherwise objectionable, your order may be delayed or cancelled at the sole discretion of Givex or the Merchant.
Compliance with Applicable Laws. You certify that any products purchased through the Site will not be exported, sold, or transferred in violation of any applicable laws.
Privacy. Your use of the Site and the collection, use, disclosure, processing and storage of your personal information are subject to the Givex’s Privacy Policy [HYPERLINK] available on the Site, which is incorporated by reference into these Terms and Conditions. Givex and the Merchant may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of Givex’s and the Merchant’s customer experience and/or the services provided on the Site. Any transactional data analyzed for these purposes will be aggregated, de-identified and anonymous, which means that any personally identifiable information will be removed.
Electronic Communications. When you place an order through the Site, you are communicating with Givex electronically, and you consent to entering into the Terms by electronic means, and to receive communications from Givex electronically, including by email.
Severability. If any term or portion of the Terms is found to be invalid, void, or for any reason unenforceable, that term or portion will be severed, and will not affect the validity and enforceability of the remaining terms.
Governing Law and Venue. The Terms are governed by and will be interpreted pursuant to the laws of Mexico, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms will be subject to the exclusive jurisdiction of the courts in Mexico City, waiving any other jurisdiction that by virtue of present or future domiciles may correspond.
Questions. Should have any questions about the Terms you may contact Givex at:
Attention: President Givex Mexico, S.A. de C.V. Av. Insurgentes Sur #476 - Oficina 505 Roma Sur, CP 06760 Cuauhtémoc, Ciudad de México
Mexico (Spanish)
TÉRMINOS Y CONDICIONES - MÉXICO
Última actualización: [FECHA]
En estos Términos y Condiciones (los "Términos") "Givex" significará Givex Mexico, S.A. de C.V.; "Comerciante" significará [NOMBRE LEGAL DEL COMERCIANTE]; y "usted" y "su" se refieren a un cliente individual o corporativo en el sitio web [DIRECCIÓN DEL SITIO] (el "Sitio"). Los productos, incluidas las tarjetas de regalo de plástico y/o los certificados electrónicos y la recarga de valor adicional a las tarjetas de regalo (colectivamente, "Tarjetas de Regalo") del Comerciante ofrecidos y vendidos en el Sitio están sujetos a los términos y condiciones que rigen su compra y utilización. Usted debe leer los Términos junto con los términos, las condiciones, los descargos de responsabilidad y las políticas proporcionados en el Sitio.
Usted reconoce que Givex puede realizar cambios en su sistema, políticas y los Términos en cualquier momento, y cualquier cambio entrará en vigencia al momento de su publicación en el Sitio. Usted es responsable de revisar los Términos cada vez que realiza un pedido o utiliza el Sitio. Si no acepta cualquier cambio en los Términos, no debe usar el Sitio ni realizar un pedido. Cualquier pedido realizado después de la fecha de entrada en vigencia de un cambio constituirá su aceptación del cambio y los Términos actuales.
En el Sitio, el comerciante es el propietario del programa de Tarjetas de Regalo del comerciante, y Givex es el propietario del Sitio, el comerciante registrado y el proveedor de servicios del comerciante en relación con la venta de Tarjeta de Regalo y los servicios de Tarjeta de Regalo en el Sitio. Si realiza un pedido en el Sitio, Givex será el "Comerciante registrado" de su compra, lo que significa que proporcionará su información de pago, correo electrónico y/o dirección de envío, y cualquier información adicional requerida o solicitada para completar su pedido directamente a Givex, y no al Comerciante, para permitir que Givex procese su pago y complete su pedido.
Al realizar un pedido en el Sitio, usted comprende y acepta lo siguiente: (i) que está tratando con Givex y brindándole su información; (ii) que Givex tiene derecho a verificar y autenticar su información de pago, y si no puede verificar esta información, Givex puede contactarlo a usted y/o al emisor de su tarjeta de pago para confirmar su identidad y/o su intención de realizar el pedido; (iii) que solo una persona mayor de edad en la jurisdicción donde vive y que pueda formalizar contratos legalmente vinculantes bajo la ley aplicable (o un tutor legal de un menor que autoriza al menor a comprar la tarjeta de regalo) puede comprar una Tarjeta de Regalo en el Sitio; y (iv) que al aceptar estos Términos y Condiciones, usted declara que tiene al menos la mayoría de edad en la jurisdicción donde vive, o que tiene al menos la mayoría de edad en la jurisdicción donde vive y ha dado su consentimiento a Givex para permitir que cualquiera de sus dependientes menores use el Sitio.
Tipos de transacciones de pago admitidas Puede optar por un pago único, programado y recurrente o preautorizado para cargar y/o recargar valor en sus Tarjetas de Regalo. Puede comprar tarjetas de regalo en una sola transacción, una serie de transacciones y cualquier cantidad de Tarjetas de Regalo, incluida la compra al por mayor. Con respecto a las transacciones de pago programadas, recurrentes y preautorizadas, Givex le permitirá autorizar cargos regulares a su tarjeta de crédito ("Tarjeta de Pago") aceptada en una red de tarjetas de pago como Visa, MasterCard, Discover o American Express ("Red de Tarjetas de Pago”) a intervalos regulares o cuando el saldo de su Tarjeta de Regalo caiga por debajo de su límite de valor especificado.
Compra Todos los pedidos de Tarjetas de Regalo están sujetos a un proceso que verifica la información proporcionada por usted para la autorización de la Tarjeta de Pago y la prevención del fraude. Para comprar una Tarjeta de Regalo, deberá proporcionar cierta información a Givex, incluida la información de la Tarjeta de Pago y la relacionada con el pago y la facturación. Givex o el Comerciante pueden solicitar más información para validar la transacción. En el acto de proporcionar dicha información, usted garantiza que toda la información proporcionada por usted está actualizada, es completa y precisa. Si hay una discrepancia, su pedido de Tarjeta de Regalo puede demorarse o retenerse hasta que se pueda verificar la información. Si la información no puede verificarse adecuadamente, su pedido puede cancelarse a discreción de Givex.
Entrega Si la fecha que seleccionó para la entrega de su Tarjeta de Regalo ha pasado y no ha recibido la confirmación de que se envió la Tarjeta de Regalo, comuníquese con el Servicio de Atención al Cliente de Givex. Tenga a mano su número de referencia o esté listo para proporcionar su dirección de correo electrónico. Ni Givex ni el Comerciante son responsables de las Tarjetas de Regalo que no se pueden entregar o no se reciben debido a que no ingresó una dirección de correo electrónico precisa (o de envío, si corresponde) u otra información de entrega relevante para el destinatario. Si el comerciante ofrece Tarjetas de Regalo de plástico cubiertas por Givex, los pedidos validados de Tarjetas de Regalo de plástico se procesarán y enviarán dentro de las 24 horas posteriores a la realización del pedido (excepto los pedidos que se hayan realizado desde los viernes después de las 20:00, hora local, hasta los lunes a las 07:30, hora local, que se enviarán en un plazo de 24 horas después de las 07:30, hora local del lunes).
Facturación Cuando utiliza una Tarjeta de Pago para el pago, los cargos en su cuenta por su pedido irán acompañados de una referencia a "Givex" y al Comerciante.
Devoluciones Todas las ventas son finales. No puede devolver, cancelar ni canjear por dinero en efectivo ninguna Tarjeta de Regalo después de haberla comprado, a menos que la ley aplicable indique lo contrario.
Riesgo de pérdida Las Tarjetas de Regalo tienen valor monetario y deben protegerse en consecuencia. La propiedad y el riesgo de pérdida de las Tarjetas de Regalo se transfieren al destinatario de la Tarjeta de Regalo inmediatamente después de completar el procesamiento de su pedido. Ni Givex ni el Comerciante son responsables de las Tarjetas de Regalo extraviadas o robadas ni de los saldos restantes de dichas Tarjetas de Regalo.
Tarjetas de Regalo robadas o comprometidas Si sospecha que su Tarjeta de Regalo ha sido copiada o robada, o se ha visto comprometida de alguna manera, comuníquese con el Servicio de Atención al Cliente de Givex. Las Tarjetas de Regalo que se han visto comprometidas no serán reemplazadas sin su confirmación. Sujeto a confirmación por parte del Comerciante o Givex, el saldo restante en una Tarjeta de Regalo comprometida puede volver a emitirse en una nueva Tarjeta de Regalo.
Contracargos, prevención de fraude y transacciones nulas Para su protección, Givex puede utilizar varios protocolos y políticas de prevención de fraude y sistemas de verificación estándar de la industria, en un esfuerzo por reducir el fraude y minimizar los riesgos de contracargos. Debe cumplir con dichos protocolos y políticas, incluida la autenticación de la tarjeta y la verificación de la dirección que figura en "enviar a" y "facturar a". Una vez que se realiza un pedido, no puede cambiar ninguna información de pago autenticada ni ninguna dirección verificada de "enviar a"/"facturar a". Si hay un error sistémico que dé lugar al procesamiento o la aceptación de una transacción para la cual se ha rechazado la autorización, esa transacción será nula.
Servicio de Atención al Cliente Las consultas sobre su pedido de Tarjeta de Regalo pueden dirigirse a Givex comunicándose con el Servicio de Atención al Cliente de Givex a través de support.givex.com o llamando al 1 (800) 962-4935. Tenga a mano su número de referencia o esté listo para proporcionar su dirección de correo electrónico.
Correo electrónico Cualquier comunicación de correo electrónico no protegida a través de internet es, como con la comunicación a través de cualquier otro medio (por ejemplo, teléfonos celulares, correo aéreo), no confidencial, está sujeta a posibles interceptaciones o pérdidas, y también está sujeta a posibles alteraciones. Givex no es responsable, y no será responsable ante usted o cualquier otra persona, por los daños o las pérdidas relacionados con el correo electrónico enviado por usted a Givex o el correo electrónico enviado por Givex a su solicitud o en relación con su compra.
Sin avales No se expresa o implica respaldo o aprobación de terceros o sus consejos, opiniones, información, productos o servicios en ninguna información, material y contenido proporcionados en el Sitio.
Enlaces/Software Los enlaces desde o hacia sitios web fuera del Sitio son solo para su conveniencia. Givex no revisa, respalda, aprueba ni controla, ni es responsable de ningún sitio enlazado desde o hacia el Sitio, el contenido de esos sitios, los terceros allí nombrados o sus productos y servicios. El enlace a cualquier otro sitio es bajo su propio riesgo y Givex, su matriz, afiliadas y subsidiarias no serán responsables ante usted ni ante nadie por los daños o pérdidas relacionados con el enlace. Los enlaces a sitios de software descargable son solo por conveniencia, y Givex, su matriz, filiales y subsidiarias no son responsables de las dificultades o consecuencias asociadas con la descarga del software. El uso de cualquier software descargado se rige por los términos del acuerdo de licencia, si corresponde, que acompaña o se proporciona con el software.
DESCARGO DE RESPONSABILIDAD DE GARANTÍAS Y LIMITACIÓN DE RESPONSABILIDAD. GIVEX PROPORCIONA SUS SERVICIOS EN EL SITIO "TAL CUAL SE OFRECEN" Y "SEGÚN DISPONIBILIDAD". EN LA MEDIDA PERMITIDA POR LA LEY APLICABLE, GIVEX NO OFRECE NINGUNA REPRESENTACIÓN O GARANTÍA DE NINGÚN TIPO, EXPRESA O IMPLÍCITA, INCLUIDAS, ENTRE OTRAS; GARANTÍAS DE COMERCIABILIDAD, NO INFRACCIÓN O IDONEIDAD PARA UN PROPÓSITO EN PARTICULAR DE LAS TARJETAS DE REGALO Y CUALQUIER OTRO PRODUCTO OFRECIDO, PEDIDO O VENDIDO EN EL SITIO, EL PROGRAMA DE TARJETA DE REGALO DEL COMERCIANTE, LA PRESTACIÓN DE LOS SERVICIOS DE GIVEX, LA INFORMACIÓN O EL CONTENIDO VISUALIZADO O ACCESIBLE A TRAVÉS DEL SITIO, INCLUIDO EL PROCESO DE PAGO, O DE OTRO MODO. USTED ACEPTA EXPRESAMENTE QUE SU USO DE LOS SERVICIOS DE GIVEX ES BAJO SU PROPIO RIESGO. GIVEX NO GARANTIZA LA EXACTITUD, CONFIABILIDAD O INTEGRIDAD DE CUALQUIER IMAGEN, DESCRIPCIÓN O ESPECIFICACIÓN DEL PRODUCTO PROPORCIONADA EN EL SITIO.
NI GIVEX, NI EL COMERCIANTE NI SUS RESPECTIVAS CASAS MATRICES, AFILIADOS, SUBSIDIARIOS, DIRECTORES, OFICIALES, EMPLEADOS, REPRESENTANTES, DISTRIBUIDORES O PROVEEDORES SERÁN RESPONSABLES POR CUALQUIER DAÑO INDIRECTO, ESPECIAL, CONSECUENTE O INCIDENTAL, INCLUIDOS, ENTRE OTROS, CUALQUIER PÉRDIDA DE DATOS O GANANCIAS QUE PUEDAN INCURRIR O RESULTAR EN RELACIÓN CON SU USO (O INCAPACIDAD DE USAR) EL SITIO, LOS SERVICIOS DE GIVEX O LOS PRODUCTOS COMPRADOS EN EL SITIO A TRAVÉS DE GIVEX, SIN IMPORTAR QUE EL RECLAMO ASISTIDO SE BASE EN EL CONTRATO, NEGLIGENCIA O CUALQUIER TEORÍA DE LA LEY O DE LA RECUPERACIÓN, INCLUSO SI SE HA INFORMADO A GIVEX O AL COMERCIANTE DE LA POSIBILIDAD DE TALES DAÑOS. EN EL CASO DE QUE SE ENCUENTRA QUE GIVEX ES RESPONSABLE ANTE USTED POR CUALQUIER DAÑO O PÉRDIDA EN RELACIÓN CON SU USO DEL SITIO, LOS SERVICIOS DE GIVEX O CUALQUIER PRODUCTO COMPRADO EN EL SITIO A TRAVÉS DE GIVEX, LA RESPONSABILIDAD AGREGADA DE GIVEX NO EXCEDERÁ EL VALOR TOTAL DE LA COMPRA APLICABLE.
RECONOCIMIENTO Y EXCLUSIÓN POR ESTATUTO EN CIERTAS JURISDICCIONES. LAS LEYES DE CIERTAS JURISDICCIONES NO PERMITEN LIMITACIONES A LAS GARANTÍAS IMPLÍCITAS O LA EXCLUSIÓN O LIMITACIÓN DE CIERTOS DAÑOS. SI ESTAS LEYES SE APLICAN A USTED, ALGUNOS O TODOS LOS DESCARGOS DE RESPONSABILIDAD, EXCLUSIONES O LIMITACIONES ANTERIORES PUEDEN NO APLICARSE, Y USTED PUEDE TENER DERECHOS ADICIONALES.
SI UN CÓDIGO DE TARJETA DE REGALO NO FUNCIONA, SU ÚNICO RECURSO (Y LA ÚNICA RESPONSABILIDAD DEL COMERCIANTE Y DE GIVEX) SERÁ EL REEMPLAZO DE DICHA TARJETA DE REGALO EN EL SALDO RESTANTE VERIFICADO DE TAL TARJETA DE REGALO. GIVEX NO TENDRÁ NINGUNA RESPONSABILIDAD POR EL REEMPLAZO DE NINGUNA TARJETA DE REGALO POR NINGÚN MOTIVO.
SI EL COMERCIANTE QUEDA INSOLVENTE, REALIZA UNA ASIGNACIÓN GENERAL PARA EL BENEFICIO DE LOS ACREEDORES, PRESENTA UNA PETICIÓN VOLUNTARIA DE BANCARROTA, SUFRE O PERMITE LA DESIGNACIÓN DE UN RECEPTOR PARA SUS NEGOCIOS O ACTIVOS, SE CONVIERTE EN SUJETO DE CUALQUIER PROCEDIMIENTO BAJO CUALQUIER LEY DE BANCARROTA O INSOLVENCIA, YA SEA NACIONAL O EXTRANJERA, O HA CERRADO O SIDO LIQUIDADO, VOLUNTARIAMENTE O DE OTRA MANERA, CUALQUIER SALDO RESTANTE DE TARJETA DE REGALO SERÁ CANJEABLE SOLO A DISCRECIÓN Y EN LA MEDIDA CONSIDERADA APROPIADA POR LOS FIDUCIARIOS O LOS LIQUIDADORES APROBADOS. INDEPENDIENTEMENTE DE LAS CIRCUNSTANCIAS DEL COMERCIANTE O LOS FIDUCIARIOS DEL COMERCIANTE U OTROS REPRESENTANTES NOMBRADOS, BAJO NINGÚN CASO, GIVEX SERÁ RESPONSABLE ANTE USTED O ANTE CUALQUIER OTRA PARTE POR EL VALOR O EL SALDO PENDIENTE O RESTANTE DE CUALQUIER TARJETA DE REGALO.
Indemnización Usted acepta defender, indemnizar y no responsabilizar a Givex, al Comerciante y sus respectivas filiales, subsidiarias, directores, funcionarios, empleados, representantes y agentes de todo reclamo y gasto, incluidos los honorarios de abogados, que surjan de su uso del Sitio.
Propiedad intelectual Todo el contenido del Sitio, incluido el proceso de pago, como software, código objeto, código fuente, texto, gráficos, logotipos, íconos de botones, imágenes, clips de audio y descargas digitales, es propiedad de Givex, el Comerciante o sus respectivos licenciantes, según corresponda, y está protegido por las leyes de propiedad intelectual México e internacionales. Todos los diseños, gráficos, logotipos, encabezados de página, íconos de botones, scripts y nombres de servicios son marcas comerciales o marcas comerciales registradas de Givex o el Comerciante, según corresponda, en México y/u otros países. Dichas marcas registradas no se pueden utilizar sin la autorización previa por escrito de Givex o el Comerciante, según corresponda.
Mensajes o imágenes personalizados Si Givex o el Comerciante consideran que los mensajes o imágenes personalizados proporcionados por usted son inapropiados, ofensivos u objetables, su pedido puede retrasarse o cancelarse a discreción de Givex o el Comerciante.
Cumplimiento de las leyes aplicables Usted certifica que los productos comprados a través del Sitio no se exportarán, venderán ni transferirán en violación de las leyes aplicables.
Privacidad Su uso del Sitio y la recopilación, uso, divulgación, procesamiento y almacenamiento de su información personal están sujetos a la Política de Privacidad de Givex [HYPERLINK] disponible en el Sitio, que se incorpora como referencia en estos Términos y Condiciones. Givex y el Comerciante pueden analizar datos transaccionales con el fin de identificar tendencias, estadísticas y mediciones que podrían contribuir a mejorar la experiencia del cliente y/o los servicios prestados en el Sitio de Givex y el Comerciante. Cualquier dato transaccional analizado para estos fines será agregado sin identificación y de forma anónima, lo que significa que se eliminará cualquier información de identificación personal.
Comunicaciones electrónicas Cuando realiza un pedido a través del Sitio, se está comunicando con Givex electrónicamente y acepta acceder a los Términos por medios electrónicos y recibir comunicaciones de Givex electrónicamente, incluido el correo electrónico.
Separabilidad Si se determina que algún término o parte de los Términos es inválido, nulo o por cualquier razón inaplicable, ese término o parte se separará y no afectará la validez y aplicabilidad de los términos restantes.
Ley aplicable y lugar de celebración Los Términos se rigen por las leyes de México y se interpretarán de conformidad con estas, y cualquier disputa, acción, reclamo o causa de acción que surja o esté relacionada con los Términos estará sujeta a la jurisdicción exclusiva de los tribunales de la Ciudad de México, lo que implica una renuncia a cualquier otra jurisdicción que en virtud de los domicilios presentes o futuros puedan corresponder.
Preguntas Si tiene alguna pregunta sobre los Términos, puede comunicarse con Givex escribiendo a la siguiente dirección:
Atención: Presidente Givex Mexico, S.A. de C.V. Av. Insurgentes Sur #476 - Oficina 505 Roma Sur, CP 06760 Cuauhtémoc, Ciudad de México
Terms and Conditions - Europe
United Kingdom
TERMS AND CONDITIONS – UNITED KINGDOM
Last update: [DATE]
In this Terms and Conditions (the “Terms”) “Givex” shall mean Givex UK Corporation Limited, “Merchant” shall mean [LEGAL NAME OF MERCHANT], and “you” and “your” mean an individual or corporate customer on the [SITE ADDRESS] website (the “Site”). The products, including plastic gift card and/or e-certificates and re-loading additional value to gift cards (collectively, “Gift Card”) of the Merchant offered and sold on the Site are subject to the terms and conditions governing their purchase and use. The Terms are to be read by you together with any terms, conditions, disclaimers and policies provided on the Site.
You acknowledge that Givex may make changes to its system, policies, and the Terms at any time and any change becomes effective upon posting on the Site. You are responsible for reviewing the Terms each time you place an order or otherwise use the Site. If you do not agree to any change in the Terms, you must not use the Site or place an order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms.
On the Site the Merchant is the owner of the Merchant gift card program, and Givex is the owner of the Site, is the Merchant of Record, and is the Merchant’s service provider in connection with the sale of Gift Card and Gift Card services on the Site. If you place an order on the Site Givex will be the “Merchant of Record” for your purchase which means that you will be providing your payment information, email and/or shipping address, and any additional information required or requested to complete your order directly to Givex, and not to the Merchant, in order to enable Givex to process your payment and complete your order.
By placing an order on the Site, you understand and agree that: (i) you are dealing with and providing your information to Givex; (ii) Givex is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Givex may contact you and/or your Payment Card issuer to confirm your identity and/or your intent to place the order; (iii) only a person of the age of majority in the jurisdiction where you live and who can form legally binding contracts under applicable law (or a legal guardian of a minor who authorizes the minor to purchase the Gift Card) may purchase a Gift Card on the Site; and (iv) by agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the jurisdiction where you live, or that you are at least the age of majority in the jurisdiction where you live and you have given Givex your consent to allow any of your minor dependents to use the Site.
Payment Transaction Types Supported. You may opt for one-time, scheduled and recurring, or pre-authorized payment for loading and/or re-loading value to your Gift Card(s). You may purchase Gift Cards in a single transaction, series of transactions, and any number of Gift Cards, including bulk purchase. With respect to scheduled and recurring and pre-authorized payment transactions, Givex will permit you to authorize regular charges to your credit card (“Payment Card”) accepted on a payment card network such as Visa, MasterCard, Discover, or American Express (“Payment Card Network”) at regular intervals or when your Gift Card balance falls below your specified value threshold.
Purchasing. All orders of Gift Cards are subject to a process that verifies information provided by you for Payment Card authorization and fraud prevention. In order to purchase a Gift Card, you will need to provide certain information to Givex, including Payment Card and related payment and billing information. Givex or the Merchant may request further information to validate the transaction. In the act of providing such information, you warrant that all information provided by you is current, complete, and accurate. If there is a discrepancy, your Gift Card order may be delayed or held until the information can be verified. If the information cannot be adequately verified, your order may be cancelled at the discretion of Givex.
Delivery. If the date you selected for delivery of your Gift Card has passed and you have not received confirmation that the Gift Card was sent, please contact Givex’s Customer Support. Please have on hand your reference number or be ready to provide your email address. Neither Givex nor the Merchant is responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email (or shipping, if applicable) address or other relevant delivery information for the recipient. If plastic Gift Cards are offered by the Merchant and fulfilled by Givex, validated orders for plastic Gift Cards will be processed and shipped within 24 hours of order placement (excluding orders that have been placed after 8:00pm local time on Fridays until 7:30am local time Monday, which will be shipped within 24 hours of 7:30am local time Monday).
Billing. When you use a Payment Card for payment, the charges to your account for your order will be accompanied by a reference to “Givex” and the Merchant.
Returns. All sales are final. You may not return, cancel, or redeem for cash any Gift Card after it is purchased, unless otherwise stated by applicable law.
Risk of Loss. Gift Cards have monetary value and should be protected accordingly. Ownership and risk of loss of Gift Cards is transferred to the recipient of the Gift Card immediately upon completion of processing of your order. Neither Givex nor the Merchant is responsible for lost or stolen Gift Cards or the remaining balances on such Gift Cards.
Stolen or Compromised Gift Cards. If you suspect that your Gift Card has been copied, stolen, or compromised in any way, please contact Givex’s Customer Support. Compromised Gift Cards will not be replaced without your confirmation. Subject to confirmation by the Merchant or Givex, the remaining balance on a compromised Gift Card may be re-issued on a new Gift Card.
Chargebacks, Fraud Prevention and Void Transactions. For your protection, Givex may use various fraud prevention protocols and policies, and industry-standard verification systems, in an effort to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
Customer Support. Inquiries about your Gift Card order may be directed to Givex by contacting Givex Customer Support at support.givex.com or +44 (0)20 7107 0033. Please have on hand your reference number or be ready to provide your email address.
Internet Email. Any unprotected email communication over the Internet is, as with communication via any other medium (e.g., cellular phones, airmail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. Givex is not responsible for and will not be liable to you or anyone else for any damages or losses in connection with email sent by you to Givex or email sent by Givex to you at your request or concerning your purchase.
No Endorsements. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information, material and content provided on the Site.
Links/Software. Links from or to websites outside the Site are meant for convenience only. Givex does not review, endorse, approve, or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Givex, its parent, affiliates and subsidiaries will not be responsible or liable to you or anyone for any damages or losses in connection with linking. Links to downloadable software sites are for convenience only and Givex, its parent, affiliates and subsidiaries are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, that accompanies or is provided with the software.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. GIVEX PROVIDES ITS SERVICES ON THE SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, GIVEX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE GIFT CARDS AND ANY OTHER PRODUCTS OFFERED, ORDERED OR SOLD ON THE SITE, THE MERCHANT GIFT CARD PROGRAM, THE PROVISION OF GIVEX’S SERVICES, THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE SITE INCLUDING THE CHECKOUT PROCESS, OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF GIVEX’S SERVICES IS AT YOUR SOLE RISK. GIVEX DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE SITE.
NEITHER GIVEX NOR THE MERCHANT NOR THEIR RESPECTIVE PARENTS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SITE, GIVEX’S SERVICES, OR THE PRODUCTS PURCHASED ON THE SITE THROUGH GIVEX, REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY THEORY OF LAW OR RECOVERY AND EVEN IF GIVEX OR THE MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT GIVEX IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF THE SITE, GIVEX’S SERVICES OR ANY PRODUCT PURCHASED ON THE SITE THROUGH GIVEX, GIVEX’S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL VALUE OF THE APPLICABLE PURCHASE.
ACKNOWLEDGEMENT AND EXCLUSION BY STATUTE IN CERTAIN JURISDICTIONS. THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND THE MERCHANT’S AND GIVEX’S SOLE LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD TO THE VERIFIED REMAINING BALANCE OF SUCH GIFT CARD. GIVEX SHALL BEAR NO LIABILITY FOR THE REPLACEMENT OF ANY GIFT CARD FOR ANY REASON WHATSOEVER.
IF THE MERCHANT BECOMES INSOLVENT, MAKES A GENERAL ASSIGNMENT FOR THE BENEFIT OF CREDITORS, FILES A VOLUNTARY PETITION OF BANKRUPTCY, SUFFERS OR PERMITS THE APPOINTMENT OF A RECEIVER FOR ITS BUSINESS OR ASSETS, BECOMES SUBJECT TO ANY PROCEEDINGS UNDER ANY BANKRUPTCY OR INSOLVENCY LAW, WHETHER DOMESTIC OR FOREIGN, OR HAS WOUND UP OR LIQUIDATED, VOLUNTARILY OR OTHERWISE, ANY OUTSTANDING GIFT CARD BALANCES WILL BE REDEEMABLE ONLY AT THE DISCRETION OF AND TO THE EXTENT DEEMED APPROPRIATE BY THE MERCHANT’S TRUSTEES OR APPOINTED LIQUIDATORS. IRRESPECTIVE OF THE MERCHANT’S CIRCUMSTANCES OR THE CIRCUMSTANCES OF THE MERCHANT’S TRUSTEES OR OTHER APPOINTED REPRESENTATIVES, UNDER NO EVENT SHALL GIVEX BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR THE VALUE OR OUTSTANDING OR REMAINING BALANCE OF ANY GIFT CARDS.
Indemnification. You agree to defend, indemnify, and hold harmless Givex, the Merchant, and their respective affiliates, subsidiaries, directors, officers, employees, representatives and agents from and against all claims and expenses, including attorneys' fees, arising out of your use of the Site.
Intellectual Property. All content on the Site, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Givex, the Merchant, or their respective licensors, as may be applicable, and is protected by United Kingdom and international intellectual property laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of the Givex or the Merchant, as may be applicable, in the United Kingdom and/or other countries. Such trademarks may not be used without the prior written authorization of Givex or the Merchant, as may be applicable.
Personalized Messages or Images. If Givex or the Merchant deems any personalized messages or images provided by you are inappropriate, offensive, or otherwise objectionable, your order may be delayed or cancelled at the sole discretion of Givex or the Merchant.
Compliance with Applicable Laws. You certify that any products purchased through the Site will not be exported, sold, or transferred in violation of any applicable laws.
Privacy. Your use of the Site and the collection, use, disclosure, processing and storage of your personal information are subject to the Givex’s Privacy Policy [HYPERLINK] available on the Site, which is incorporated by reference into these Terms and Conditions. Givex and the Merchant may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of Givex’s and the Merchant’s customer experience and/or the services provided on the Site. Any transactional data analyzed for these purposes will be aggregated, de-identified and anonymous, which means that any personally identifiable information will be removed.
Electronic Communications. When you place an order through the Site, you are communicating with Givex electronically, and you consent to entering into the Terms by electronic means, and to receive communications from Givex electronically, including by email.
Severability. If any term or portion of the Terms is found to be invalid, void, or for any reason unenforceable, that term or portion will be severed, and will not affect the validity and enforceability of the remaining terms.
Governing Law and Venue. The Terms are governed by and will be interpreted pursuant to the laws of England and Wales. Any and all disputes or controversies relating to or arising out of the Terms shall be settled by the courts in the City of London, with the exclusion of any other, even if more privileged,
Questions. Should have any questions about the Terms you may contact Givex at:
Attention: Managing Director Givex UK Corporation Limited 161 Drury Lane, 1st Floor London WC2B 5PN United Kingdom
Terms and Conditions - Pacific Asia
Australia
TERMS AND CONDITIONS – AUSTRALIA
Last update: [DATE]
In this Terms and Conditions (the “Terms”) “Givex” shall mean Givex Australia Pty Limited, “Merchant” shall mean [LEGAL NAME OF MERCHANT], and “you” and “your” mean an individual or corporate customer on the [SITE ADDRESS] website (the “Site”). The products, including plastic gift card and/or e-certificates and re-loading additional value to gift cards (collectively, “Gift Card”) of the Merchant offered and sold on the Site are subject to the terms and conditions governing their purchase and use. The Terms are to be read by you together with any terms, conditions, disclaimers and policies provided on the Site.
You acknowledge that Givex may make changes to its system, policies, and the Terms at any time and any change becomes effective upon posting on the Site. You are responsible for reviewing the Terms each time you place an order or otherwise use the Site. If you do not agree to any change in the Terms, you must not use the Site or place an order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms.
On the Site the Merchant is the owner of the Merchant gift card program, and Givex is the owner of the Site, is the Merchant of Record, and is the Merchant’s service provider in connection with the sale of Gift Card and Gift Card services on the Site. If you place an order on the Site Givex will be the “Merchant of Record” for your purchase which means that you will be providing your payment information, email and/or shipping address, and any additional information required or requested to complete your order directly to Givex, and not to the Merchant, in order to enable Givex to process your payment and complete your order.
By placing an order on the Site, you understand and agree that: (i) you are dealing with and providing your information to Givex; (ii) Givex is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Givex may contact you and/or your Payment Card issuer to confirm your identity and/or your intent to place the order; (iii) only a person of the age of majority in the jurisdiction where you live and who can form legally binding contracts under applicable law (or a legal guardian of a minor who authorizes the minor to purchase the Gift Card) may purchase a Gift Card on the Site; and (iv) by agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the jurisdiction where you live, or that you are at least the age of majority in the jurisdiction where you live and you have given Givex your consent to allow any of your minor dependents to use the Site.
Payment Transaction Types Supported. You may opt for one-time, scheduled and recurring, or pre-authorized payment for loading and/or re-loading value to your Gift Card(s). You may purchase Gift Cards in a single transaction, series of transactions, and any number of Gift Cards, including bulk purchase. With respect to scheduled and recurring and pre-authorized payment transactions, Givex will permit you to authorize regular charges to your credit card (“Payment Card”) accepted on a payment card network such as Visa, MasterCard, Discover, or American Express (“Payment Card Network”) at regular intervals or when your Gift Card balance falls below your specified value threshold.
Purchasing. All orders of Gift Cards are subject to a process that verifies information provided by you for Payment Card authorization and fraud prevention. In order to purchase a Gift Card, you will need to provide certain information to Givex, including Payment Card and related payment and billing information. Givex or the Merchant may request further information to validate the transaction. In the act of providing such information, you warrant that all information provided by you is current, complete, and accurate. If there is a discrepancy, your Gift Card order may be delayed or held until the information can be verified. If the information cannot be adequately verified, your order may be cancelled at the discretion of Givex.
Delivery. If the date you selected for delivery of your Gift Card has passed and you have not received confirmation that the Gift Card was sent, please contact Givex’s Customer Support. Please have on hand your reference number or be ready to provide your email address. Neither Givex nor the Merchant is responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email (or shipping, if applicable) address or other relevant delivery information for the recipient. If plastic Gift Cards are offered by the Merchant and fulfilled by Givex, validated orders for plastic Gift Cards will be processed and shipped within 24 hours of order placement (excluding orders that have been placed after 8:00pm local time on Fridays until 7:30am local time Monday, which will be shipped within 24 hours of 7:30am local time Monday).
Billing. When you use a Payment Card for payment, the charges to your account for your order will be accompanied by a reference to “Givex” and the Merchant.
Returns. All sales are final. You may not return, cancel, or redeem for cash any Gift Card after it is purchased, unless otherwise stated by applicable law.
Risk of Loss. Gift Cards have monetary value and should be protected accordingly. Ownership and risk of loss of Gift Cards is transferred to the recipient of the Gift Card immediately upon completion of processing of your order. Neither Givex nor the Merchant is responsible for lost or stolen Gift Cards or the remaining balances on such Gift Cards.
Stolen or Compromised Gift Cards. If you suspect that your Gift Card has been copied, stolen, or compromised in any way, please contact Givex’s Customer Support. Compromised Gift Cards will not be replaced without your confirmation. Subject to confirmation by the Merchant or Givex, the remaining balance on a compromised Gift Card may be re-issued on a new Gift Card.
Chargebacks, Fraud Prevention and Void Transactions. For your protection, Givex may use various fraud prevention protocols and policies, and industry-standard verification systems, in an effort to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
Customer Support. Inquiries about your Gift Card order may be directed to Givex by contacting Givex Customer Support at support.givex.com or 1300 116 425. Please have on hand your reference number or be ready to provide your email address.
Internet Email. Any unprotected email communication over the Internet is, as with communication via any other medium (e.g., cellular phones, airmail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. Givex is not responsible for and will not be liable to you or anyone else for any damages or losses in connection with email sent by you to Givex or email sent by Givex to you at your request or concerning your purchase.
No Endorsements. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information, material and content provided on the Site.
Links/Software. Links from or to websites outside the Site are meant for convenience only. Givex does not review, endorse, approve, or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Givex, its parent, affiliates and subsidiaries will not be responsible or liable to you or anyone for any damages or losses in connection with linking. Links to downloadable software sites are for convenience only and Givex, its parent, affiliates and subsidiaries are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, that accompanies or is provided with the software.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. GIVEX PROVIDES ITS SERVICES ON THE SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, GIVEX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE GIFT CARDS AND ANY OTHER PRODUCTS OFFERED, ORDERED OR SOLD ON THE SITE, THE MERCHANT GIFT CARD PROGRAM, THE PROVISION OF GIVEX’S SERVICES, THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE SITE INCLUDING THE CHECKOUT PROCESS, OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF GIVEX’S SERVICES IS AT YOUR SOLE RISK. GIVEX DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE SITE.
NEITHER GIVEX NOR THE MERCHANT NOR THEIR RESPECTIVE PARENTS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SITE, GIVEX’S SERVICES, OR THE PRODUCTS PURCHASED ON THE SITE THROUGH GIVEX, REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY THEORY OF LAW OR RECOVERY AND EVEN IF GIVEX OR THE MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT GIVEX IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF THE SITE, GIVEX’S SERVICES OR ANY PRODUCT PURCHASED ON THE SITE THROUGH GIVEX, GIVEX’S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL VALUE OF THE APPLICABLE PURCHASE.
ACKNOWLEDGEMENT AND EXCLUSION BY STATUTE IN CERTAIN JURISDICTIONS. THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND THE MERCHANT’S AND GIVEX’S SOLE LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD TO THE VERIFIED REMAINING BALANCE OF SUCH GIFT CARD. GIVEX SHALL BEAR NO LIABILITY FOR THE REPLACEMENT OF ANY GIFT CARD FOR ANY REASON WHATSOEVER.
IF THE MERCHANT BECOMES INSOLVENT, MAKES A GENERAL ASSIGNMENT FOR THE BENEFIT OF CREDITORS, FILES A VOLUNTARY PETITION OF BANKRUPTCY, SUFFERS OR PERMITS THE APPOINTMENT OF A RECEIVER FOR ITS BUSINESS OR ASSETS, BECOMES SUBJECT TO ANY PROCEEDINGS UNDER ANY BANKRUPTCY OR INSOLVENCY LAW, WHETHER DOMESTIC OR FOREIGN, OR HAS WOUND UP OR LIQUIDATED, VOLUNTARILY OR OTHERWISE, ANY OUTSTANDING GIFT CARD BALANCES WILL BE REDEEMABLE ONLY AT THE DISCRETION OF AND TO THE EXTENT DEEMED APPROPRIATE BY THE MERCHANT’S TRUSTEES OR APPOINTED LIQUIDATORS. IRRESPECTIVE OF THE MERCHANT’S CIRCUMSTANCES OR THE CIRCUMSTANCES OF THE MERCHANT’S TRUSTEES OR OTHER APPOINTED REPRESENTATIVES, UNDER NO EVENT SHALL GIVEX BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR THE VALUE OR OUTSTANDING OR REMAINING BALANCE OF ANY GIFT CARDS.
Indemnification. You agree to defend, indemnify, and hold harmless Givex, the Merchant, and their respective affiliates, subsidiaries, directors, officers, employees, representatives and agents from and against all claims and expenses, including attorneys' fees, arising out of your use of the Site.
Intellectual Property. All content on the Site, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Givex, the Merchant, or their respective licensors, as may be applicable, and is protected by Australia and international intellectual property laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of the Givex or the Merchant, as may be applicable, in Australia and/or other countries. Such trademarks may not be used without the prior written authorization of Givex or the Merchant, as may be applicable.
Personalized Messages or Images. If Givex or the Merchant deems any personalized messages or images provided by you are inappropriate, offensive, or otherwise objectionable, your order may be delayed or cancelled at the sole discretion of Givex or the Merchant.
Compliance with Applicable Laws. You certify that any products purchased through the Site will not be exported, sold, or transferred in violation of any applicable laws.
Privacy. Your use of the Site and the collection, use, disclosure, processing and storage of your personal information are subject to the Givex’s Privacy Policy [HYPERLINK] available on the Site, which is incorporated by reference into these Terms and Conditions. Givex and the Merchant may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of Givex’s and the Merchant’s customer experience and/or the services provided on the Site. Any transactional data analyzed for these purposes will be aggregated, de-identified and anonymous, which means that any personally identifiable information will be removed.
Electronic Communications. When you place an order through the Site, you are communicating with Givex electronically, and you consent to entering into the Terms by electronic means, and to receive communications from Givex electronically, including by email.
Severability. If any term or portion of the Terms is found to be invalid, void, or for any reason unenforceable, that term or portion will be severed, and will not affect the validity and enforceability of the remaining terms.
Governing Law and Venue. The Terms are governed by and will be interpreted pursuant to the laws of the State of Queensland, and the laws of Australia applicable therein. Any and all disputes or controversies relating to or arising out of this Agreement shall be settled by the courts in the City of Brisbane, with the exclusion of any other, even if more privileged.
Questions. Should have any questions about the Terms you may contact Givex at:
Attention: President Givex Australia Pty Limited Unit 4 & 5, 50-52 Dacmar Road Coolum Beach QLD 4573 Australia
Hong Kong (English)
TERMS AND CONDITIONS – HONG KONG
Last update: [DATE]
In this Terms and Conditions (the “Terms”) “Givex” shall mean Givex Hong Kong Limited, “Merchant” shall mean [LEGAL NAME OF MERCHANT], and “you” and “your” mean an individual or corporate customer on the [SITE ADDRESS] website (the “Site”). The products, including plastic gift card and/or e-certificates and re-loading additional value to gift cards (collectively, “Gift Card”) of the Merchant offered and sold on the Site are subject to the terms and conditions governing their purchase and use. The Terms are to be read by you together with any terms, conditions, disclaimers and policies provided on the Site.
You acknowledge that Givex may make changes to its system, policies, and the Terms at any time and any change becomes effective upon posting on the Site. You are responsible for reviewing the Terms each time you place an order or otherwise use the Site. If you do not agree to any change in the Terms, you must not use the Site or place an order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms.
On the Site the Merchant is the owner of the Merchant gift card program, and Givex is the owner of the Site, is the Merchant of Record, and is the Merchant’s service provider in connection with the sale of Gift Card and Gift Card services on the Site. If you place an order on the Site Givex will be the “Merchant of Record” for your purchase which means that you will be providing your payment information, email and/or shipping address, and any additional information required or requested to complete your order directly to Givex, and not to the Merchant, in order to enable Givex to process your payment and complete your order.
By placing an order on the Site, you understand and agree that: (i) you are dealing with and providing your information to Givex; (ii) Givex is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Givex may contact you and/or your Payment Card issuer to confirm your identity and/or your intent to place the order; (iii) only a person of the age of majority in the jurisdiction where you live and who can form legally binding contracts under applicable law (or a legal guardian of a minor who authorizes the minor to purchase the Gift Card) may purchase a Gift Card on the Site; and (iv) by agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the jurisdiction where you live, or that you are at least the age of majority in the jurisdiction where you live and you have given Givex your consent to allow any of your minor dependents to use the Site.
Payment Transaction Types Supported. You may opt for one-time, scheduled and recurring, or pre-authorized payment for loading and/or re-loading value to your Gift Card(s). You may purchase Gift Cards in a single transaction, series of transactions, and any number of Gift Cards, including bulk purchase. With respect to scheduled and recurring and pre-authorized payment transactions, Givex will permit you to authorize regular charges to your credit card (“Payment Card”) accepted on a payment card network such as Visa, MasterCard, Discover, or American Express (“Payment Card Network”) at regular intervals or when your Gift Card balance falls below your specified value threshold.
Purchasing. All orders of Gift Cards are subject to a process that verifies information provided by you for Payment Card authorization and fraud prevention. In order to purchase a Gift Card, you will need to provide certain information to Givex, including Payment Card and related payment and billing information. Givex or the Merchant may request further information to validate the transaction. In the act of providing such information, you warrant that all information provided by you is current, complete, and accurate. If there is a discrepancy, your Gift Card order may be delayed or held until the information can be verified. If the information cannot be adequately verified, your order may be cancelled at the discretion of Givex.
Delivery. If the date you selected for delivery of your Gift Card has passed and you have not received confirmation that the Gift Card was sent, please contact Givex’s Customer Support. Please have on hand your reference number or be ready to provide your email address. Neither Givex nor the Merchant is responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email (or shipping, if applicable) address or other relevant delivery information for the recipient. If plastic Gift Cards are offered by the Merchant and fulfilled by Givex, validated orders for plastic Gift Cards will be processed and shipped within 24 hours of order placement (excluding orders that have been placed after 8:00pm local time on Fridays until 7:30am local time Monday, which will be shipped within 24 hours of 7:30am local time Monday).
Billing. When you use a Payment Card for payment, the charges to your account for your order will be accompanied by a reference to “Givex” and the Merchant.
Returns. All sales are final. You may not return, cancel, or redeem for cash any Gift Card after it is purchased, unless otherwise stated by applicable law.
Risk of Loss. Gift Cards have monetary value and should be protected accordingly. Ownership and risk of loss of Gift Cards is transferred to the recipient of the Gift Card immediately upon completion of processing of your order. Neither Givex nor the Merchant is responsible for lost or stolen Gift Cards or the remaining balances on such Gift Cards.
Stolen or Compromised Gift Cards. If you suspect that your Gift Card has been copied, stolen, or compromised in any way, please contact Givex’s Customer Support. Compromised Gift Cards will not be replaced without your confirmation. Subject to confirmation by the Merchant or Givex, the remaining balance on a compromised Gift Card may be re-issued on a new Gift Card.
Chargebacks, Fraud Prevention and Void Transactions. For your protection, Givex may use various fraud prevention protocols and policies, and industry-standard verification systems, in an effort to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
Customer Support. Inquiries about your Gift Card order may be directed to Givex by contacting Givex Customer Support at support.givex.com or +852 2905 6903. Please have on hand your reference number or be ready to provide your email address.
Internet Email. Any unprotected email communication over the Internet is, as with communication via any other medium (e.g., cellular phones, airmail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. Givex is not responsible for and will not be liable to you or anyone else for any damages or losses in connection with email sent by you to Givex or email sent by Givex to you at your request or concerning your purchase.
No Endorsements. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information, material and content provided on the Site.
Links/Software. Links from or to websites outside the Site are meant for convenience only. Givex does not review, endorse, approve, or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Givex, its parent, affiliates and subsidiaries will not be responsible or liable to you or anyone for any damages or losses in connection with linking. Links to downloadable software sites are for convenience only and Givex, its parent, affiliates and subsidiaries are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, that accompanies or is provided with the software.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. GIVEX PROVIDES ITS SERVICES ON THE SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, GIVEX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE GIFT CARDS AND ANY OTHER PRODUCTS OFFERED, ORDERED OR SOLD ON THE SITE, THE MERCHANT GIFT CARD PROGRAM, THE PROVISION OF GIVEX’S SERVICES, THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE SITE INCLUDING THE CHECKOUT PROCESS, OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF GIVEX’S SERVICES IS AT YOUR SOLE RISK. GIVEX DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE SITE.
NEITHER GIVEX NOR THE MERCHANT NOR THEIR RESPECTIVE PARENTS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SITE, GIVEX’S SERVICES, OR THE PRODUCTS PURCHASED ON THE SITE THROUGH GIVEX, REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY THEORY OF LAW OR RECOVERY AND EVEN IF GIVEX OR THE MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT GIVEX IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF THE SITE, GIVEX’S SERVICES OR ANY PRODUCT PURCHASED ON THE SITE THROUGH GIVEX, GIVEX’S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL VALUE OF THE APPLICABLE PURCHASE.
ACKNOWLEDGEMENT AND EXCLUSION BY STATUTE IN CERTAIN JURISDICTIONS. THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND THE MERCHANT’S AND GIVEX’S SOLE LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD TO THE VERIFIED REMAINING BALANCE OF SUCH GIFT CARD. GIVEX SHALL BEAR NO LIABILITY FOR THE REPLACEMENT OF ANY GIFT CARD FOR ANY REASON WHATSOEVER.
IF THE MERCHANT BECOMES INSOLVENT, MAKES A GENERAL ASSIGNMENT FOR THE BENEFIT OF CREDITORS, FILES A VOLUNTARY PETITION OF BANKRUPTCY, SUFFERS OR PERMITS THE APPOINTMENT OF A RECEIVER FOR ITS BUSINESS OR ASSETS, BECOMES SUBJECT TO ANY PROCEEDINGS UNDER ANY BANKRUPTCY OR INSOLVENCY LAW, WHETHER DOMESTIC OR FOREIGN, OR HAS WOUND UP OR LIQUIDATED, VOLUNTARILY OR OTHERWISE, ANY OUTSTANDING GIFT CARD BALANCES WILL BE REDEEMABLE ONLY AT THE DISCRETION OF AND TO THE EXTENT DEEMED APPROPRIATE BY THE MERCHANT’S TRUSTEES OR APPOINTED LIQUIDATORS. IRRESPECTIVE OF THE MERCHANT’S CIRCUMSTANCES OR THE CIRCUMSTANCES OF THE MERCHANT’S TRUSTEES OR OTHER APPOINTED REPRESENTATIVES, UNDER NO EVENT SHALL GIVEX BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR THE VALUE OR OUTSTANDING OR REMAINING BALANCE OF ANY GIFT CARDS.
Indemnification. You agree to defend, indemnify, and hold harmless Givex, the Merchant, and their respective affiliates, subsidiaries, directors, officers, employees, representatives and agents from and against all claims and expenses, including attorneys' fees, arising out of your use of the Site.
Intellectual Property. All content on the Site, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Givex, the Merchant, or their respective licensors, as may be applicable, and is protected by Hong Kong and international intellectual property laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of the Givex or the Merchant, as may be applicable, in Hong Kong and/or other countries. Such trademarks may not be used without the prior written authorization of Givex or the Merchant, as may be applicable.
Personalized Messages or Images. If Givex or the Merchant deems any personalized messages or images provided by you are inappropriate, offensive, or otherwise objectionable, your order may be delayed or cancelled at the sole discretion of Givex or the Merchant.
Compliance with Applicable Laws. You certify that any products purchased through the Site will not be exported, sold, or transferred in violation of any applicable laws.
Privacy. Your use of the Site and the collection, use, disclosure, processing and storage of your personal information are subject to the Givex’s Privacy Policy [HYPERLINK] available on the Site, which is incorporated by reference into these Terms and Conditions. Givex and the Merchant may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of Givex’s and the Merchant’s customer experience and/or the services provided on the Site. Any transactional data analyzed for these purposes will be aggregated, de-identified and anonymous, which means that any personally identifiable information will be removed.
Electronic Communications. When you place an order through the Site, you are communicating with Givex electronically, and you consent to entering into the Terms by electronic means, and to receive communications from Givex electronically, including by email.
Severability. If any term or portion of the Terms is found to be invalid, void, or for any reason unenforceable, that term or portion will be severed, and will not affect the validity and enforceability of the remaining terms.
Governing Law and Venue. The Terms are governed by and will be interpreted pursuant to the laws of Hong Kong. Any and all disputes or controversies relating to or arising out of this Agreement shall be settled by the courts of Hong Kong, with the exclusion of any other, even if more privileged.
Questions. Should have any questions about the Terms you may contact Givex at:
Attention: President Givex Hong Kong Limited Room 906-907, 9/F, China Insurance Group Building 141 Des Voeux Road Central, Central Hong Kong
In this Terms and Conditions (the “Terms”) “Givex” shall mean Givex Singapore Pte. Ltd., “Merchant” shall mean [LEGAL NAME OF MERCHANT], and “you” and “your” mean an individual or corporate customer on the [SITE ADDRESS] website (the “Site”). The products, including plastic gift card and/or e-certificates and re-loading additional value to gift cards (collectively, “Gift Card”) of the Merchant offered and sold on the Site are subject to the terms and conditions governing their purchase and use. The Terms are to be read by you together with any terms, conditions, disclaimers and policies provided on the Site.
You acknowledge that Givex may make changes to its system, policies, and the Terms at any time and any change becomes effective upon posting on the Site. You are responsible for reviewing the Terms each time you place an order or otherwise use the Site. If you do not agree to any change in the Terms, you must not use the Site or place an order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms.
On the Site the Merchant is the owner of the Merchant gift card program, and Givex is the owner of the Site, is the Merchant of Record, and is the Merchant’s service provider in connection with the sale of Gift Card and Gift Card services on the Site. If you place an order on the Site Givex will be the “Merchant of Record” for your purchase which means that you will be providing your payment information, email and/or shipping address, and any additional information required or requested to complete your order directly to Givex, and not to the Merchant, in order to enable Givex to process your payment and complete your order.
By placing an order on the Site, you understand and agree that: (i) you are dealing with and providing your information to Givex; (ii) Givex is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Givex may contact you and/or your Payment Card issuer to confirm your identity and/or your intent to place the order; (iii) only a person of the age of majority in the jurisdiction where you live and who can form legally binding contracts under applicable law (or a legal guardian of a minor who authorizes the minor to purchase the Gift Card) may purchase a Gift Card on the Site; and (iv) by agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the jurisdiction where you live, or that you are at least the age of majority in the jurisdiction where you live and you have given Givex your consent to allow any of your minor dependents to use the Site.
Payment Transaction Types Supported. You may opt for one-time, scheduled and recurring, or pre-authorized payment for loading and/or re-loading value to your Gift Card(s). You may purchase Gift Cards in a single transaction, series of transactions, and any number of Gift Cards, including bulk purchase. With respect to scheduled and recurring and pre-authorized payment transactions, Givex will permit you to authorize regular charges to your credit card (“Payment Card”) accepted on a payment card network such as Visa, MasterCard, Discover, or American Express (“Payment Card Network”) at regular intervals or when your Gift Card balance falls below your specified value threshold.
Purchasing. All orders of Gift Cards are subject to a process that verifies information provided by you for Payment Card authorization and fraud prevention. In order to purchase a Gift Card, you will need to provide certain information to Givex, including Payment Card and related payment and billing information. Givex or the Merchant may request further information to validate the transaction. In the act of providing such information, you warrant that all information provided by you is current, complete, and accurate. If there is a discrepancy, your Gift Card order may be delayed or held until the information can be verified. If the information cannot be adequately verified, your order may be cancelled at the discretion of Givex.
Delivery. If the date you selected for delivery of your Gift Card has passed and you have not received confirmation that the Gift Card was sent, please contact Givex’s Customer Support. Please have on hand your reference number or be ready to provide your email address. Neither Givex nor the Merchant is responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email (or shipping, if applicable) address or other relevant delivery information for the recipient. If plastic Gift Cards are offered by the Merchant and fulfilled by Givex, validated orders for plastic Gift Cards will be processed and shipped within 24 hours of order placement (excluding orders that have been placed after 8:00pm local time on Fridays until 7:30am local time Monday, which will be shipped within 24 hours of 7:30am local time Monday).
Billing. When you use a Payment Card for payment, the charges to your account for your order will be accompanied by a reference to “Givex” and the Merchant.
Returns. All sales are final. You may not return, cancel, or redeem for cash any Gift Card after it is purchased, unless otherwise stated by applicable law.
Risk of Loss. Gift Cards have monetary value and should be protected accordingly. Ownership and risk of loss of Gift Cards is transferred to the recipient of the Gift Card immediately upon completion of processing of your order. Neither Givex nor the Merchant is responsible for lost or stolen Gift Cards or the remaining balances on such Gift Cards.
Stolen or Compromised Gift Cards. If you suspect that your Gift Card has been copied, stolen, or compromised in any way, please contact Givex’s Customer Support. Compromised Gift Cards will not be replaced without your confirmation. Subject to confirmation by the Merchant or Givex, the remaining balance on a compromised Gift Card may be re-issued on a new Gift Card.
Chargebacks, Fraud Prevention and Void Transactions. For your protection, Givex may use various fraud prevention protocols and policies, and industry-standard verification systems, in an effort to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
Customer Support. Inquiries about your Gift Card order may be directed to Givex by contacting Givex Customer Support at support.givex.com or +852 2905 6903. Please have on hand your reference number or be ready to provide your email address.
Internet Email. Any unprotected email communication over the Internet is, as with communication via any other medium (e.g., cellular phones, airmail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. Givex is not responsible for and will not be liable to you or anyone else for any damages or losses in connection with email sent by you to Givex or email sent by Givex to you at your request or concerning your purchase.
No Endorsements. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information, material and content provided on the Site.
Links/Software. Links from or to websites outside the Site are meant for convenience only. Givex does not review, endorse, approve, or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Givex, its parent, affiliates and subsidiaries will not be responsible or liable to you or anyone for any damages or losses in connection with linking. Links to downloadable software sites are for convenience only and Givex, its parent, affiliates and subsidiaries are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, that accompanies or is provided with the software.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. GIVEX PROVIDES ITS SERVICES ON THE SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, GIVEX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE GIFT CARDS AND ANY OTHER PRODUCTS OFFERED, ORDERED OR SOLD ON THE SITE, THE MERCHANT GIFT CARD PROGRAM, THE PROVISION OF GIVEX’S SERVICES, THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE SITE INCLUDING THE CHECKOUT PROCESS, OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF GIVEX’S SERVICES IS AT YOUR SOLE RISK. GIVEX DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE SITE.
NEITHER GIVEX NOR THE MERCHANT NOR THEIR RESPECTIVE PARENTS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SITE, GIVEX’S SERVICES, OR THE PRODUCTS PURCHASED ON THE SITE THROUGH GIVEX, REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY THEORY OF LAW OR RECOVERY AND EVEN IF GIVEX OR THE MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT GIVEX IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF THE SITE, GIVEX’S SERVICES OR ANY PRODUCT PURCHASED ON THE SITE THROUGH GIVEX, GIVEX’S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL VALUE OF THE APPLICABLE PURCHASE.
ACKNOWLEDGEMENT AND EXCLUSION BY STATUTE IN CERTAIN JURISDICTIONS. THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND THE MERCHANT’S AND GIVEX’S SOLE LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD TO THE VERIFIED REMAINING BALANCE OF SUCH GIFT CARD. GIVEX SHALL BEAR NO LIABILITY FOR THE REPLACEMENT OF ANY GIFT CARD FOR ANY REASON WHATSOEVER.
IF THE MERCHANT BECOMES INSOLVENT, MAKES A GENERAL ASSIGNMENT FOR THE BENEFIT OF CREDITORS, FILES A VOLUNTARY PETITION OF BANKRUPTCY, SUFFERS OR PERMITS THE APPOINTMENT OF A RECEIVER FOR ITS BUSINESS OR ASSETS, BECOMES SUBJECT TO ANY PROCEEDINGS UNDER ANY BANKRUPTCY OR INSOLVENCY LAW, WHETHER DOMESTIC OR FOREIGN, OR HAS WOUND UP OR LIQUIDATED, VOLUNTARILY OR OTHERWISE, ANY OUTSTANDING GIFT CARD BALANCES WILL BE REDEEMABLE ONLY AT THE DISCRETION OF AND TO THE EXTENT DEEMED APPROPRIATE BY THE MERCHANT’S TRUSTEES OR APPOINTED LIQUIDATORS. IRRESPECTIVE OF THE MERCHANT’S CIRCUMSTANCES OR THE CIRCUMSTANCES OF THE MERCHANT’S TRUSTEES OR OTHER APPOINTED REPRESENTATIVES, UNDER NO EVENT SHALL GIVEX BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR THE VALUE OR OUTSTANDING OR REMAINING BALANCE OF ANY GIFT CARDS.
Indemnification. You agree to defend, indemnify, and hold harmless Givex, the Merchant, and their respective affiliates, subsidiaries, directors, officers, employees, representatives and agents from and against all claims and expenses, including attorneys' fees, arising out of your use of the Site.
Intellectual Property. All content on the Site, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Givex, the Merchant, or their respective licensors, as may be applicable, and is protected by Singapore and international intellectual property laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of the Givex or the Merchant, as may be applicable, in Singapore and/or other countries. Such trademarks may not be used without the prior written authorization of Givex or the Merchant, as may be applicable.
Personalized Messages or Images. If Givex or the Merchant deems any personalized messages or images provided by you are inappropriate, offensive, or otherwise objectionable, your order may be delayed or cancelled at the sole discretion of Givex or the Merchant.
Compliance with Applicable Laws. You certify that any products purchased through the Site will not be exported, sold, or transferred in violation of any applicable laws.
Privacy. Your use of the Site and the collection, use, disclosure, processing and storage of your personal information are subject to the Givex’s Privacy Policy [HYPERLINK] available on the Site, which is incorporated by reference into these Terms and Conditions. Givex and the Merchant may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of Givex’s and the Merchant’s customer experience and/or the services provided on the Site. Any transactional data analyzed for these purposes will be aggregated, de-identified and anonymous, which means that any personally identifiable information will be removed.
Electronic Communications. When you place an order through the Site, you are communicating with Givex electronically, and you consent to entering into the Terms by electronic means, and to receive communications from Givex electronically, including by email.
Severability. If any term or portion of the Terms is found to be invalid, void, or for any reason unenforceable, that term or portion will be severed, and will not affect the validity and enforceability of the remaining terms.
Governing Law and Venue. This Agreement shall be governed by and construed in accordance with the laws of Singapore, and the federal laws applicable therein regardless of conflict of laws principles. Any and all disputes or controversies relating to or arising out of this Agreement shall be settled by the courts in Singapore, with the exclusion of any other, even if more privileged.
Questions. Should have any questions about the Terms you may contact Givex at:
致：Privacy Officer Givex Canada Corp. Suite 1400, 134 Peter Street Toronto，Ontario Canada M5V 2H2 電郵： privacy-officer@givex.com
如果您位於歐洲、中東或非洲：
致：Privacy Officer Givex UK Corporation Limited 161 Drury Lane, 1st Floor London WC2B 5PN United Kingdom 電郵：pprivacy-officer@givex.com
如果您位於亞洲、澳洲或紐西蘭：
致：Privacy Officer Givex Australia Pty Limited Unit 4 & 5, 50-52 Dacmar Road Coolum Beech QLD 4573 Australia 電郵：pprivacy-officer@givex.com
Mexico (Spanish)
POLÍTICA DE PRIVACIDAD
Última actualización: [FECHA]
Givex se compromete a mantener la precisión, confidencialidad y seguridad de su Información Personal. Como parte de este compromiso, lo siguiente rige las acciones de Givex en lo que respecta a la recopilación, el uso, el procesamiento, la divulgación y el almacenamiento de Información Personal, de conformidad con las leyes de privacidad aplicables.
Consentimiento a la Política de Privacidad Al usar el Sitio, usted indica que está de acuerdo con esta Política de Privacidad tal como se publica en el Sitio. Si no está de acuerdo con algún término en esta Política de Privacidad, no utilice el Sitio.
Actualización de esta Política de Privacidad Givex puede cambiar su política y prácticas de privacidad con el tiempo. En la medida en que la Política de Privacidad de Givex cambie de manera material, la política que estaba vigente en el momento en que envió la Información Personal a Givex generalmente regirá esa información, a menos que Givex reciba su consentimiento para la nueva Política de Privacidad. Givex se reserva el derecho de agregar, modificar o eliminar partes de esta política sin previo aviso cuando lo considere necesario. Puede determinar cuándo se actualizó por última vez esta Política de Privacidad refiriéndose a la fecha de modificación que se encuentra al comienzo de esta política. Givex lo anima a visitar esta área con frecuencia para mantenerse informado.
Recopilación de Información Personal Tal como se utiliza en esta Política de Privacidad, "Información personal" significa cualquier información que identifique a una persona, incluidos, entre otros, el nombre, la dirección, la información de la tarjeta de crédito, el número de seguro social y la dirección de correo electrónico de una persona, independientemente de los medios en los que se almacene dicha información.
En el Sitio, se le puede solicitar Información Personal para que pueda registrarse para un servicio o comprar un producto, incluida una tarjeta de regalo de plástico y/o certificados electrónicos (colectivamente, "Tarjeta de Regalo") de [NOMBRE LEGAL DEL COMERCIANTE] (el "Comerciante") ofrecidos y vendidos en el Sitio, enviar certificados electrónicos, solicitar información o correos, u ofrecerle productos y servicios adicionales que Givex cree que podrían interesarle. Givex no recopilará, utilizará, divulgará, procesará ni almacenará ninguna Información Personal del Sitio a menos y hasta que usted proporcione voluntariamente la información a Givex. Con su consentimiento, Givex puede recopilar Información Personal sobre usted de varias maneras, como en persona, por teléfono o mediante correspondencia con usted por correo, fax o internet. Como se señaló, la opción de proporcionarle Información Personal a Givex es siempre suya; sin embargo, tenga en cuenta que su decisión de retener detalles particulares puede limitar la capacidad de Givex de brindarle servicios o procesar su pedido de Tarjeta de Regalo. Si no podemos atender su solicitud con la información que nos ha sido proporcionada, podemos solicitar detalles adicionales para identificar otras formas de ayudarle. Givex también mantiene un archivo que contiene el historial de contactos que se utiliza para consultas de los clientes.
Puede navegar por el Sitio en cualquier momento de forma anónima y privada sin revelar ninguna Información Personal sobre usted.
Givex también puede recopilar su Información Personal sobre un tercero (por ejemplo, cuando envía un certificado electrónico a alguien, Givex necesitará que proporcione la información de contacto del destinatario, como el nombre y el correo electrónico o la dirección postal). Givex utilizará dicha información solo para el propósito específico para el cual fue recopilada (por ejemplo, para enviar el certificado electrónico) y no nos comunicaremos con el tercero nuevamente por correo electrónico o de otro modo a menos que el tercero contacte a Givex.
Otros sitios web El Sitio puede contener enlaces a sitios web de terceros que no se rigen por esta Política de Privacidad. Aunque nos esforzamos por incluir enlaces solo a sitios con altos estándares de privacidad, nuestra Política de Privacidad ya no se aplicará una vez que abandone este Sitio. Además, Givex no es responsable de las prácticas de privacidad empleadas por sitios web de terceros. Por lo tanto, Givex sugiere que examine las declaraciones de privacidad de esos sitios web para conocer cómo se puede recopilar, usar, procesar, divulgar y almacenar su información.
Recopilación de información anónima/no personal En Givex, también recopilamos información anónima/no personal (es decir, se recopila solo en conjunto en conexión con todos los usuarios del Sitio y no se vinculará a usted ni a ningún otro usuario personalmente). La información anónima/no personal es información que no asociamos ni rastreamos a una persona o entidad comercial específica. Por ejemplo, los servidores web de Givex recopilan información anónima/no personal automáticamente cuando utiliza el Sitio. Recopilada electrónicamente, esta información puede incluir las páginas que visitó, el tipo de navegador web que está utilizando, el nombre de dominio del sitio web desde el que se enlazó al Sitio, el nivel de cifrado que admite su navegador, información sobre las áreas que visita en el Sitio e información sobre los productos o servicios que compra a través del Sitio. La información anónima/no personal recopilada puede usarse para fines de investigación y análisis internos, para ayudar a Givex a mejorar sus productos, servicios y sitios web, y ocasionalmente para investigaciones de seguridad.
Menores de edad Givex se compromete a proteger la privacidad en línea de los niños, incluidos los adolescentes, y a hacer que el Sitio sea seguro para los usuarios. Con ese fin, ninguna persona menor de edad en la jurisdicción en la que reside debe enviar o publicar información en el Sitio sin el consentimiento de sus padres o tutores legales. Además, si un usuario menor de edad en la jurisdicción en la que reside desea proporcionar Información Personal a Givex en el Sitio, primero debe proporcionar a Givex la dirección de correo electrónico de sus padres o tutores legales para que Givex pueda obtener el consentimiento del padre o tutor legal. No se aceptará Información Personal de ninguna persona menor de edad en su jurisdicción antes de obtener dicho consentimiento.
Cuándo se puede divulgar información a terceros Givex está obligado a mantener la confidencialidad de su Información Personal, excepto cuando usted autorice el uso, y cuando lo exija o lo permita la ley. En ocasiones, Givex contrata a organizaciones externas para realizar servicios especializados, tales como entrega y reparación de terminales, y servicios de envío y despacho. Los proveedores de servicios de confianza de Givex a veces pueden ser responsables de procesar y manejar parte de la información que recibimos de usted. Cuando Givex contrata a sus proveedores de servicios para que brinden servicios especializados, solo se les brinda la información necesaria para realizar dichos servicios. Además, se les prohíbe almacenar, analizar o utilizar esa información para fines que no sean llevar a cabo el servicio que se les ha contratado para brindar. Además, como parte de los acuerdos de Givex, sus proveedores de servicios y sus empleados y representantes deben proteger su información de manera coherente con las políticas y prácticas de privacidad que Givex ha establecido y en cumplimiento con la ley aplicable.
El tipo de información que estamos obligados a divulgar legalmente puede estar relacionado con investigaciones penales o requisitos de información fiscal del gobierno. En algunos casos, como en un procedimiento legal o una orden judicial, también se nos puede solicitar que divulguemos cierta información a las autoridades. Solo se divulga la información solicitada específicamente y tomamos precauciones para asegurarnos de que las autoridades que realizan la solicitud tengan motivos legítimos para hacerlo.
Hay algunas situaciones en las que a Givex se le permite legalmente revelar información personal, como el empleo de métodos razonables y legales para hacer cumplir sus derechos en virtud de sus acuerdos, para cobrar una cuenta morosa o para investigar sospechas de actividades ilegales.
Con quién puede Givex compartir su información En el curso de las operaciones diarias, el acceso a información privada, sensible y confidencial está restringido a los empleados autorizados que tienen un propósito comercial legítimo y una razón para acceder a él. Por ejemplo, cuando llama a Givex, sus empleados designados accederán a su información para verificar quién es usted y ayudarlo a cumplir con sus solicitudes. Como condición para su empleo y su contrato de contratista independiente respectivamente, todos los empleados y contratistas independientes de Givex están informados acerca de la importancia de la privacidad y deben cumplir con los estándares y políticas de privacidad establecidos por Givex. También están obligados a trabajar dentro de los principios de comportamiento ético establecidos en el Código de Conducta de Givex y deben cumplir con todas las leyes y regulaciones aplicables.
El acceso no autorizado y/o divulgación de la información del cliente por parte de un empleado o contratista de Givex está estrictamente prohibido. Se espera que todos los empleados y contratistas independientes mantengan la confidencialidad de la información del cliente en todo momento y, de no hacerlo, se tomarán las medidas disciplinarias adecuadas, que pueden incluir el despido.
Cómo salvaguardamos su información Givex utiliza tecnologías de vanguardia y mantiene estándares de seguridad vigentes para garantizar que su Información Personal esté protegida contra el acceso no autorizado, la divulgación, la alteración inapropiada o el uso indebido. Todas las medidas de seguridad y protección también son apropiadas para el nivel de sensibilidad de su información.
Archivos de clientes Los archivos del cliente se guardan en un entorno altamente seguro con acceso restringido.
Seguridad en línea Givex gestiona su entorno de servidores de manera adecuada y su infraestructura de firewall se cumple estrictamente. Las prácticas de seguridad de Givex se revisan y se auditan de forma independiente de forma regular y emplean habitualmente las tecnologías actuales para garantizar que la confidencialidad y la privacidad de su información no se vean comprometidas. Givex utiliza Secure Socket Layer (SSL) y tecnologías de cifrado de 128 bits para mejorar la seguridad cuando visita las áreas seguras de estos sitios. SSL es la herramienta estándar de la industria para proteger y mantener la seguridad de las transmisiones de mensajes a través de internet. Cuando accede a sus cuentas o envía información desde sitios seguros, el cifrado codificará sus datos en un formato ilegible para inhibir el acceso no autorizado de otros. Para protegerse contra el acceso no autorizado a sus cuentas, es posible que deba "iniciar sesión" con una ID de usuario y una contraseña en ciertas áreas seguras del Sitio. Tanto la identificación de usuario como la contraseña se cifran cuando se envían por internet. Si no puede proporcionar la contraseña correcta, no podrá acceder a estas secciones. Cuando llame al Servicio de Atención al Cliente de Givex, se le pedirá que verifique su identidad proporcionando cierta información de identificación personal. Con el fin de mantener un servicio de calidad, se pueden grabar las llamadas a cualquiera de nuestras líneas de servicio al cliente. Mediante un mensaje grabado que se proporciona antes de que su llamada sea respondida, se le informará si la llamada puede estar sujeta a nuestro programa de aseguramiento de la calidad de grabación de llamadas aleatorias.
Cuánto tiempo retiene Givex la información Givex retiene su Información Personal solo durante el período necesario para cumplir con los propósitos descritos en esta Política de Privacidad, a menos que la ley exija o permita un período de retención más largo.
Acceso y modificación de su información En Givex, las decisiones se toman en función de la información que tenemos. Por lo tanto, es importante que su Información Personal sea precisa y esté completa. Tiene derecho a acceder, verificar y modificar la información contenida en sus archivos personales. Si así lo requiere la ley, a solicitud, Givex le otorgará acceso razonable a la información personal que Givex tiene sobre usted.
Modificación de su información Para ayudar a Givex a mantener su Información Personal actualizada, le recomendamos que corrija las imprecisiones y haga correcciones con la frecuencia que sea necesaria; sin embargo, a pesar de nuestros esfuerzos, a veces se producen errores. Si identifica información incorrecta o desactualizada en sus archivos, Givex realizará los cambios adecuados. Cuando sea apropiado, Givex comunicará estos cambios a otras partes que pueden haber recibido involuntariamente información incorrecta de Givex.
Revocación del consentimiento u objeción al procesamiento Puede revocar el consentimiento para el procesamiento (cuando dicho procesamiento se basa en el consentimiento) u objetar el procesamiento de Givex comunicándose con Givex. Si revoca el consentimiento o se opone a un procesamiento adicional, Givex ya no podrá proporcionarle servicios o procesar sus pedidos en el Sitio. En algunos casos, Givex puede limitar o denegar su solicitud si la ley lo permite o exige que Givex lo haga, o si Givex no puede verificar adecuadamente su identidad.
Cookies Una cookie es un pequeño archivo de computadora o información que puede almacenarse en el disco duro de su computadora cuando visita el Sitio. En el Sitio, las cookies se utilizan para aumentar la solidez y proporcionar una navegación más eficiente. Las cookies no pueden ver ni recuperar datos de otras cookies, ni pueden capturar archivos y datos almacenados en su computadora. El Sitio puede utilizar cookies para mejorar la funcionalidad y, en algunos casos, para proporcionar a los visitantes una experiencia en línea personalizada. Aunque las cookies tienen la capacidad de cumplir una variedad de tareas, Givex solo usa cookies cuando le brindan un beneficio obvio a usted. Si desea navegar por el Sitio, puede hacerlo sin aceptar cookies. Sin embargo, debe comprender que si elige no aceptar cookies, es posible que algunas áreas del Sitio no funcionen de manera adecuada u óptima. Las cookies son ampliamente utilizadas y la mayoría de los navegadores web están configurados inicialmente para aceptar cookies automáticamente. Si prefiere no aceptar cookies, puede ajustar la configuración de su navegador para que le avise cuando se va a enviar una cookie, o puede configurar su navegador para rechazar las cookies automáticamente. Si desea obtener más información sobre cómo configurar sus opciones de cookies, consulte la documentación de su navegador o la ayuda en línea para obtener instrucciones.
Preguntas, inquietudes y quejas Para acceder o hacer cambios a la Información Personal contenida en su archivo o si tiene una pregunta, inquietud o queja sobre la privacidad, la confidencialidad o las prácticas de manejo de información personal de Givex, sus empleados o proveedores de servicios, escriba a las siguientes direcciones:
Si se encuentra en Norteamérica o Sudamérica:
Attention: Privacy Officer Givex Canada Corp. Suite 1400, 134 Peter Street Toronto, Ontario Canada M5V 2H2 Correo electrónico: privacy-officer@givex.com
Si se encuentra en Europa, Oriente Medio o África:
Attention: Privacy Officer Givex UK Corporation Limited 161 Drury Lane, 1st Floor London WC2B 5PN United Kingdom Correo electrónico: privacy-officer@givex.com
Si se encuentra en Asia, Australia o Nueva Zelanda:
Attention: Privacy Officer Givex Australia Pty Limited Unit 4 & 5, 50-52 Dacmar Road Coolum Beach QLD 4573 Australia Correo electrónico: privacy-officer@givex.com
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